Medical Support Assistant –

Loyal Source; Cheyenne (WY); On-site; USD 46,000 - 52,000; Full time

Job summary

Loyal Source Government Services seeks a full-time Medical Support Assistant for Cheyenne VA Medical Center in Cheyenne, WY. You will perform receptionist duties, handle patient communications, and support clinical scheduling within the VA ecosystem.

Responsibilities include coordinating care with community providers, updating demographic data, and processing records in CPRS/VistA, while delivering high-quality customer service to patients and staff.

Qualifications

• High school education or GED required.
• Typing speed of at least 50 WPM.
• Basic medical terminology knowledge.
• Minimum 6 months of customer service experience.
• One year of specialized clinical experience (doctor’s office, clinic, hospital).
• Experience scheduling medical appointments in a clinical setting.
• Experience utilizing electronic health record systems.
• Experience screening and directing telephone calls.

Responsibilities

• Works with Scheduler Team Lead and scheduling team to ensure schedulers are competent and represent the VA positively and proactively.
• Ensures patient communications are completed on time and appropriately.
• Coordinates and authorizes Veteran care with community providers not supplied by the VA.
• Communicates with VA medical providers on rules for VA Community Care and advises on processes.
• Notifies Lead MSA/supervisor when automated systems are not performing.
• Validates and updates patient demographic information.
• Integrates health/administrative information into CPRS and VistA.
• Processes community care consults via HS RM and PPMS systems as needed.
• Screens/receives phone calls courteously and promptly.
• Performs daily MS Office tasks including Excel, Word, Outlook, and Teams.
• Schedules appointments and tracks pre/post-appointment contacts.
• Provides quality customer service to patients, families, VA staff, contractors, physicians, fellows, and residents.

Skills

Typing 50 WPM

Medical terminology

Customer service experience

Electronic Health Records

Phone screening and directing calls

Education

High school education or GED

Tools

Electronic Health Record systems

Job description

Loyal Source Government Services is looking for full-time Medical Support Assistants to provide administrative services to Cheyenne Medical Center in Cheyenne, WY.

Job Summary

Medical Support Assistants must perform a full range of receptionist duties to our VA community located at Cheyenne VA Medical Center. Medical Support Assistants are required to deliver high-quality, compassionate, and consistent care to all individuals

Pay Rate

$16.92 / hr + $5.42 H & W Fringe

Duties

• Works with Scheduler Team Lead and scheduling team to ensure all schedulers are competent and represent the VA in a positive, proactive demeanor.
• Works with Scheduler team lead to achieve all patient communications are completed on time and appropriately.
• Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely.
• Communicates with VA medical providers on rules and regulations for VA Community Care and advises on appropriate processes.
• Personnel shall notify their Lead MSA/supervisor when automated systems are not performing as needed.
• Validates and update patient demographic information.
• When records are received, the incumbent will ensure that all necessary health/administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA).
• Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed.
• Screens/receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams.
• Perform appointment scheduling, tracking, pre and post- appointments contacts as required
• The contractor provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents.

Qualifications

• Have a High School education or GED equivalent
• Type at least 50 WPM
• Basic medical terminology knowledge
• Minimum 6 months of customer service experience
• One (1) year of specialized experience in clinical setting (doctor’s office, clinic, hospital), Specializing in:
• oscheduling medical appointments in a clinical setting
• oExperience utilizing electronic health record systems
• oExperience screening and directing telephone calls appropriately.

Location

• Cheyenne VA Medical Center

2360 E Pershing Blvd

Cheyenne, WY 82001

Schedule

• Monday – Friday
• 7:00am – 4:30pm

Please note:

This position is notional and contingent upon the award of a government contract.

About Notional Opportunities:

Notional opportunities are roles in the planning stages and contingent on contract awards. By applying to notional positions, you can express early interest, enhancing your employment prospects and positioning yourself at the forefront of potential job opportunities. This proactive approach gives you an edge and boosts your visibility to employers, making it a strategic choice for those eager to explore future roles and expand your professional network.

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

Loyal Source uses AI-powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI-powered voice assessment. This easy, no-scheduling-required process helps us and the candidate move the hiring process forward faster.

We are committed to providing equal employment opportunities to all applicants.If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at [e-mail]. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at [e-mail]. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.