Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions; Sheridan (WY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading government solutions provider is seeking a Medical Support Assistant for the Sheridan VA Medical Center. Responsibilities include scheduling appointments, coordinating care, and managing health records. Applicants must have a high school diploma or GED, customer service experience, and clear communication skills. This is a full-time entry-level position with a dynamic working environment.

Qualifications

• Citizen of the United States of America.
• Utilize computer programs appropriately with minimum errors.
• Minimum 6 months of customer service experience.

Responsibilities

• Scheduling appointments and coordinating Veteran care.
• Communicating with internal providers regarding VA Community Care processes.
• Maintaining infection control compliance.

Skills

Customer service

Basic medical terminology

Computer proficiency

Clear communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Overview

Ansible Government Solutions, LLC (Ansible) is recruiting Medical Support Assistants (Medical Receptionist) to support the Sheridan VA Medical Center located at 1898 Fort Road, Sheridan, WY 82801. Working hours are Mon-Fri, 7am-6pm (8-hour shifts within this window). If you accept employment with Ansible, you must acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.

Responsibilities

• Scheduling appointments
• Coordinating Veteran care with community providers
• Communicating with internal providers regarding VA Community Care processes
• Validating and updating patient demographic information
• Processing health records into CPRS and VISTA systems
• Managing community care consults via HSRM and PPMS
• Handling phone calls and inquiries professionally
• Using Microsoft Office tools and VA systems daily
• Performing pre- and post-appointment tasks
• Supporting patient aligned care teams
• Monitoring and reporting VetLink kiosk performance
• Ensuring compliance with HIPAA, VA privacy, and security standards
• Participating in team huddles and maintaining workflow efficiency
• Completing mandatory and remedial training
• Maintaining infection control compliance (e.g., TB testing, immunizations)
• Responding to security incidents and cooperating with investigations
• Managing records per VA and federal guidelines

Qualifications

• Citizen of the United States of America
• High school diploma or GED
• Ability to speak clearly, hear and write English
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors
• No health restrictions affecting job performance
• Basic medical terminology
• Minimum 6 months of customer service experience
• No sponsorship available

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Internet Publishing