Medical Front Desk Receptionist

Blue Sky Mental Health Clinic; Silver Spring (MD); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Dental insurance

Free food & snacks

Opportunity for advancement

Paid time off

Vision insurance

Job summary

Blue Sky Mental Health Clinic in Silver Spring, MD is seeking a compassionate Medical Front Desk Receptionist to warmly welcome patients, schedule appointments, verify insurance, and keep our records compliant with HIPAA.

The ideal candidate will multitask in a fast-paced clinical environment, deliver excellent customer service, and support staff across the clinic to ensure patient care runs smoothly.

Qualifications

• 1+ year of medical front desk or healthcare admin experience.
• Experience with EHR/EMR software and scheduling systems.
• Familiar with insurance verification and basic medical billing.
• Knowledge of HIPAA and patient confidentiality.
• Excellent communication and customer service.
• Ability to multitask in a fast-paced clinic.

Responsibilities

• Greet and check in patients warmly and confidentially.
• Schedule, confirm, and manage patient appointments using EHR.
• Verify insurance eligibility and process intake paperwork.
• Answer calls, voicemails, and patient inquiries.
• Collect co-pays and manage billing documentation.
• Maintain patient records in HIPAA-compliant manner.
• Coordinate communication between patients, providers, and staff.

Skills

Communication skills

Interpersonal skills

Customer service

Multitasking under pressure

HIPAA compliance

Mental health sensitivity

Education

1+ year in medical front desk/healthcare administration

Tools

EHR/EMR software

Medical scheduling systems

Insurance verification tools

Job description

Benefits:

• Dental insurance
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Vision insurance

About the Role:

Blue Sky Mental Health Clinic in Silver Spring, MD is looking for a compassionate and organized Medical Front Desk Receptionist to be the welcoming face of our clinic. This is a meaningful opportunity to support patients on their mental health journey while keeping our practice running smoothly. If you thrive in a fast-paced healthcare environment and have a passion for helping others, we want to hear from you!

Responsibilities:

• Greet and check in patients in a warm, professional, and confidential manner
• Schedule, confirm, and manage patient appointments using electronic health record (EHR) systems
• Verify insurance eligibility and process patient intake paperwork
• Answer and route incoming phone calls, voicemails, and patient inquiries
• Collect co-pays, process payments, and manage billing documentation
• Maintain accurate and up-to-date patient records in compliance with HIPAA regulations
• Coordinate communication between patients, providers, and clinical staff

Requirements:

• 1+ years of experience in a medical front desk, receptionist, or healthcare administrative role
• Familiarity with EHR/EMR software and medical scheduling systems
• Knowledge of insurance verification and basic medical billing practices
• Strong understanding of HIPAA compliance and patient confidentiality
• Excellent communication, interpersonal, and customer service skills
• Ability to multitask and remain calm in a busy clinical environment
• Sensitivity and professionalism when working with mental health patients

About Us:

Blue Sky Mental Health Clinic is a trusted provider of compassionate, patient-centered mental health services in Silver Spring, MD. Our patients choose us because we create a safe, welcoming environment where they feel heard and supported every step of the way. Our team is passionate about making a difference, and we foster a workplace culture built on empathy, collaboration, and professional growth.