Medical Administrative Assistant / Front Desk

Montgomery County Language Minority; Silver Spring (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Bonus based on performance

Job summary

Proyecto Salud Clinic in Silver Spring, MD is seeking a motivated Medical Administrative Assistant / Front Desk Staff to welcome patients and keep the medical office running smoothly in a fast-paced environment.

Responsibilities include greeting patients, scheduling and verifying appointments, handling insurance and billing, maintaining EHR records, and coordinating referrals, all while upholding HIPAA and patient privacy standards.

Qualifications

• Must be fully bilingual English/Spanish.
• 1+ year in a medical office, healthcare, or administrative support role.
• 1+ year in customer service.
• Familiarity with EHR/EMR and medical scheduling software.
• Knowledge of medical terminology, insurance verification, and billing processes.

Responsibilities

• Greet and check in patients at the front desk, ensuring a welcoming and professional experience.
• Schedule, confirm, and manage patient appointments using medical scheduling software.
• Verify patient insurance eligibility and process billing and co-pays.
• Collect patient fees according to sliding fee scale and policies.
• Maintain accurate patient records in the EHR system.
• Answer calls, respond to inquiries, and relay messages to clinical staff.
• Coordinate referrals, authorizations, and follow-up appointments.
• Explain policies, procedures and services to patients.
• Ensure front desk area is organized and HIPAA-compliant at all times.
• Perform other related duties as assigned.

Skills

Bilingual (English/Spanish)

Interpersonal skills

Customer service

Multitasking

Confidentiality

Education

High school diploma or equivalent

Medical administrative certification (plus)

Medical Assistant certificate (plus)

Tools

EHR/EMR systems

Medical scheduling software

Job description

Benefits:

• Health insurance
• Paid time off
• 401(k) matching
• Bonus based on performance

About the Role:

Proyecto Salud Clinic located in Silver Spring, MD is looking for a motivated and compassionate Medical Administrative Assistant / Front Desk Staff to join our team. This is a fantastic opportunity to be the welcoming face of our organization while playing a vital role in keeping our medical office running smoothly. If you thrive in a fast-paced healthcare environment and love helping people, we want to hear from you!

Responsibilities:

• Greet and check in patients at the front desk, ensuring a welcoming and professional experience
• Schedule, confirm, and manage patient appointments using medical scheduling software
• Verify patient insurance eligibility and process billing and co-pays
• Ensures patients' fees are collected according to sliding fee scale and accounting policies
• Maintain and update accurate patient records in the Electronic Health Record (EHR) system
• Answer and route incoming calls, respond to patient inquiries, and relay messages to clinical staff
• Coordinate referrals, authorizations, and follow-up appointments as needed
• Explains policies, procedures and services available to patients.
• Ensure front desk area is organized, stocked, and HIPAA-compliant at all times
• Performs other related duties as assigned.

Requirements:

• Fully bilingual in English and Spanish.
• 1+ years of experience in a medical office, healthcare, or administrative support role
• 1+ years of experience in Customer Service
• Familiarity with EHR/EMR systems and medical scheduling software
• Knowledge of medical terminology, insurance verification, and billing processes
• Strong interpersonal and communication skills with a patient-first attitude
• Ability to multitask, prioritize, and remain calm in a busy front desk environment
• Ability to maintain confidential information.
• High school diploma or equivalent required; medical administrative certification a plus
• Medical Assistant certificate a plus.

About Us:

Proyecto Salud Clinic is a dedicated organization in Silver Spring, MD committed to providing accessible, culturally sensitive medical services to the diverse communities of Montgomery County. Our patients and clients trust us to bridge language and cultural barriers in healthcare and beyond. Our team is passionate, inclusive, and driven by a shared mission to ensure every individual receives the care and support they need.