Medical Front Desk Receptionist

MedVanta; Chevy Chase (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in orthopaedics is seeking a dedicated Medical Front Desk Receptionist. In this vital role, you will be the first point of contact for patients, ensuring a welcoming and professional atmosphere. Your responsibilities will include greeting patients, managing appointments, and handling inquiries with care and accuracy. This position offers an opportunity to be part of a growing team committed to providing exceptional patient care. If you possess strong interpersonal skills and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• 2+ years of medical office administrative experience required.
• Proficiency with Microsoft Office and knowledge of medical terminology.

Responsibilities

• Greet patients and manage appointment schedules efficiently.
• Verify financial records and assist with billing inquiries.
• Maintain a neat reception area and handle office mail.

Skills

Interpersonal Skills

Critical Thinking

Organizational Skills

Analytical Skills

Communication Skills

Education

High School Diploma

Tools

Microsoft Office

Medical Record Systems

Job description

Join to apply for the Medical Front Desk Receptionist role at MedVanta.

Position Summary/Scope Of Responsibility

The Centers for Advanced Orthopaedics LLC (CAO) is one of the nation's largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. With approximately 2,000 employees working in 28 divisions, CAO is a growing business with revenues of approximately $250 million. CAO is committed to being the Orthopaedics provider of choice for patients, partner of choice for payors and health systems, and employer of choice by attracting and retaining talented staff.

The Front Desk Receptionist provides the first professional, knowledgeable, and caring impression for patients. Responsibilities include greeting patients, scheduling appointments, managing patient inquiries, maintaining supplies, and ensuring accurate documentation of all patient information, including billing.

Responsibilities

1. Greet and attend to patients in person and over the phone, notifying providers of patient arrivals.
2. Maintain an efficient appointment schedule to maximize patient satisfaction and provider efficiency.
3. Manage multiline telephone systems politely and efficiently.
4. Retrieve and update patient records to ensure treatment information is available.
5. Verify financial records, collect patient charges, and process third-party claims.
6. Manage office inventory and maintain a neat reception area.
7. Assist patients with documentation, insurance, and billing inquiries.
8. Communicate proactively with staff to coordinate scheduling and patient care.
9. Handle office mail and participate in emergency routines as required.
10. Comply with all relevant laws, policies, and guidelines.
11. Perform other duties as assigned.

Minimum Education & Experience

• High school diploma or equivalent.
• At least 2 years of medical office administrative experience.
• Proficiency with Microsoft Office; experience with medical record systems preferred.
• Knowledge of medical terminology.

Skills & Abilities

• Strong interpersonal and relationship-building skills.
• Critical thinker with attention to accuracy.
• Ability to organize, prioritize, and manage multiple tasks.
• Strong analytical and problem-solving skills.
• Ability to work independently and professionally.
• Excellent communication skills in English.

Physical Demands

• Ability to sit for long periods and lift up to 25 pounds.
• Use proper body mechanics and perform physical activities as required.
• Good hearing and visual acuity for communication and reading materials.

Equal Opportunity Employer. Applicants will be notified of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.