Medical Front Desk Receptionist - Part-time position

MedVanta; Maryland; On-site; USD 30,000 - 40,000; Part time

Job summary

An established healthcare provider seeks a dedicated Medical Front Desk Receptionist to join their team. This part-time role offers an opportunity to make a positive impact by providing exceptional customer service and ensuring smooth daily operations at the front desk. You will be the first point of contact for patients, responsible for scheduling appointments, managing patient records, and assisting with billing inquiries. Join a supportive environment where your contributions will help enhance patient experiences and support a talented workforce. If you thrive in a fast-paced, dynamic setting and possess strong interpersonal skills, this position is perfect for you.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of medical office administrative experience required.
• Proficiency with Microsoft Office suite required.

Responsibilities

• Greet and attend to patients upon arrival in person and over the phone.
• Maintain appointment schedules efficiently to optimize patient satisfaction.
• Obtain patient identification and insurance information.

Skills

Customer Service

Interpersonal Skills

Microsoft Office

Medical Terminology

Problem-Solving

Education

High School Diploma or Equivalent

2 Years of Medical Office Administrative Experience

Tools

Medical Record Systems

Job description

Medical Front Desk Receptionist - Part-time position

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Medical Front Desk Receptionist - Part-time position

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Position Summary/Scope Of Responsibility

The Centers for Advanced Orthopaedics LLC (CAO) is one of the nation's largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. With approximately 2,000 employees, working in 28 Divisions, CAO is a growing business with revenues of approximately $250 Million. CAO is committed to be the Orthopaedics provider of choice for our patients; partner of choice for payors and health systems; and employer of choice by attracting and retaining a talented workforce.

The Front Desk Receptionist provides the first professional, knowledgeable, and caring impression for patients. The Front Desk Receptionist provides outstanding customer service by greeting patients promptly and in a welcoming manner, either in person or over the phone. Responsible for coordinating the daily administration of physicians, staff, visitors, and patients at a healthcare facility. The Front Desk Receptionist schedules appointments, answers patient inquiries, monitors stock and supplies, and ensures all patient information, including billing, is documented fully and accurately.

Duties Include, But Are Not Limited To

• Creates a welcoming atmosphere by greeting and attending to patients upon arrival in person and over the phone and notifies providers of patient arrivals.
• Maintains appointment schedule in an efficient and accurate manner to avoid overlap and optimize patient satisfaction and provider schedules.
• Ensures availability of treatment information by retrieving and updating patient records.
• Obtains patient identification and insurance information and assists patients with completing needed documentation, insurance information, and billing questions.
• Proactively communicates efficiently and collaboratively with clinical staff to ensure team awareness of scheduling, patient details, and potential service delays.
• Performs all duties in compliance with local, state, federal laws, and CAO policies and guidelines.
• Performs other duties as assigned.
  
  

Required Education & Experience

• High school diploma or equivalent required.
• At least 2 years of medical office administrative experience required.
• A combination of relevant education and experience that equates to the requirements above may be considered.
• Proficiency with the Microsoft Office suite of products required. Experience working with medical record systems preferred.
• Proficient knowledge of medical terminology.
  
  

Competencies/Required Skills & Abilities

• Strong Interpersonal Skills - Ability to develop relationships and collaborate to achieve assignments.
• Confident and critical thinker who will seek input to ensure accuracy.
• Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
• Strong analytical and problem-solving skills.
• Able to work independently.
• Exudes professionalism in presentation.
• Must be able to read, write, speak, understand, and communicate in the English language.
  
  

Physical Demands

• Must be able to sit for long periods of time and lift up to 25 pounds.
• Must be able to use appropriate body mechanics techniques when performing desk duties.
• Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
• Adequate hearing to perform duties in person and over telephone.
• Must be able to communicate clearly to patients in person and over the telephone.
• Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.
  
  

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Required

Preferred

Job Industries

• Healthcare

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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