Medical Front Desk & Patient Services Specialist

YAI; New York (NY); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

YAI is seeking a friendly front desk receptionist to greet patients and manage the waiting area in New York. You will assist with intake, EMR registration updates, schedule appointments, collect copays, and coordinate transportation while ensuring HIPAA compliance.

The role requires a High School diploma, 6 months of reception/clerical experience, strong customer service, and proficiency with Word/Outlook; willingness to travel to other NYC clinics is expected.

Formación

• High School diploma or educational equivalent.
• Six (6) months experience working as a receptionist or performing receptionist and/or clerical duties in an office, clinic or similar work environment.
• Ability and willingness to travel to and/or provide coverage at other clinic location(s) across New York City, as scheduled or requested.
• Basic knowledge of Microsoft Office, specifically Word and Outlook and ability to learn electronic systems (e.g. Workday, Practice Management or similar databases).
• Excellent interpersonal skills, including the ability to effectively communicate with patients, circles of support and clinic staff at varying levels.
• Strong customer service skills and professional manner.
• Demonstrated time-management skills, including the ability to switch between and plan, organize and prioritize tasks.
• Basic problem-solving skills and good judgment.
• Ability to meet essential physical demands of position including: using hands to finger, handle or feel objects, tools or controls; sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms.

Responsabilidades

• Maintains front desk/reception area, keeping it neat and free of clutter and ensuring all the necessary supplies such as pens, forms, and paper are accessible.
• Greets visitors entering the clinic, including patients with disabilities and their families, with a positive, helpful attitude and provides superb customer service.
• Manages a busy waiting room, ensuring all patients are appropriately checked in, assisting with patient flow and addressing or escalating patient and family concerns or questions, as needed.
• For PHC assignments, collects intake and/or other patient documentation for nursing review and updates registration information in EMR.
• Conducts patient insurance eligibility checks at time of appointment to ensure coverage is available/active.
• Collects copayments and/or other payments for service from patients, if applicable.
• Schedules appointments and follow-up appointments for patients in person or by phone.
• Contacts patients and/or circles of support to follow-up regarding missed appointments or to confirm upcoming appointments.
• Assists Practice Administrator with reviewing daily schedules and contacts patients to schedule appointments in available openings to maximize productivity by filling schedules.
• Assists with coordination of transportation for patients by making requests to schedule pick-ups and/or drop-offs with transportation services and may dispense MetroCards to eligible patients for authorized amounts, in accordance with applicable processes and procedures.
• Participates in quality improvement activities and escalates quality, compliance and/or safety concerns to Practice Administrator, supervisor or other applicable departments in accordance with policies and procedures or as directed by supervisor.
• Monitors and responds to emails in a timely manner to answer inquiries from clinic staff or other support departments (e.g. Billing Department), obtain or provide information or receive assignments from supervisor.
• Complies with all Federal, State, Local and other relevant regulatory agency requirements, including HIPAA.
• Performs all other duties, as assigned.

Conocimientos

Interpersonal skills

Customer service

Time management

Communication

Educación

High School diploma

Herramientas

Microsoft Word

Microsoft Outlook

Workday

Descripción del empleo

YAI is seeking a friendly front desk receptionist to greet patients and manage the waiting area in New York. You will assist with intake, EMR registration updates, schedule appointments, collect copays, and coordinate transportation while ensuring HIPAA compliance.

The role requires a High School diploma, 6 months of reception/clerical experience, strong customer service, and proficiency with Word/Outlook; willingness to travel to other NYC clinics is expected.