Front Desk & Patient Access Specialist

Young Adult Institute; New York (NY); On-site; USD 19,000 - 28,000; Full time

Job summary

You will join Young Adult Institute in New York as a Medical Receptionist, maintaining a clean front desk, greeting patients, and ensuring smooth patient flow. You will check in patients, manage the waiting area, collect copays, and coordinate follow-ups in person or by phone.

The role requires a High School diploma, at least 6 months of receptionist experience, strong customer service, and basic MS Office/EMR literacy.

Qualifications

• High School diploma or equivalent.
• Six months of receptionist/clerical experience in an office, clinic, or similar setting.
• Willingness to travel to other clinic locations in NYC.
• Basic computer literacy and ability to learn EMR/workday or similar systems.
• Excellent interpersonal and customer service skills.
• Ability to meet physical demands (standing, bending, lifting, etc.).

Responsibilities

• Greet visitors at the front desk and provide superb customer service.
• Manage front desk, check-in/out patients, and maintain waiting area order.
• Schedule appointments and follow-ups, in person or by phone.
• Collect copays and other payments when applicable.
• Coordinate transportation for patients and assist with MetroCard distribution.
• Escalate patient concerns and liaise with clinic staff as needed.
• Respond to emails and inquiries from clinic staff in a timely manner.
• Comply with HIPAA and other regulatory requirements.

Skills

Customer service

Interpersonal communication

Time management

Problem solving

Microsoft Office

EMR systems

Education

High School diploma or equivalent

Tools

Word

Outlook

EMR

Workday

Practice Management

Job description

You will join Young Adult Institute in New York as a Medical Receptionist, maintaining a clean front desk, greeting patients, and ensuring smooth patient flow. You will check in patients, manage the waiting area, collect copays, and coordinate follow-ups in person or by phone.

The role requires a High School diploma, at least 6 months of receptionist experience, strong customer service, and basic MS Office/EMR literacy.