Medical Receptionist

Young Adult Institute; Manhattan (KS); On-site; USD 19,000 - 28,000; Full time

Job summary

You will join Young Adult Institute in New York as a Medical Receptionist, maintaining a clean front desk, greeting patients, and ensuring smooth patient flow. You will check in patients, manage the waiting area, collect copays, and coordinate follow-ups in person or by phone.

The role requires a High School diploma, at least 6 months of receptionist experience, strong customer service, and basic MS Office/EMR literacy.

Qualifications

• High School diploma or equivalent.
• Six months of receptionist/clerical experience in an office, clinic, or similar setting.
• Willingness to travel to other clinic locations in NYC.
• Basic computer literacy and ability to learn EMR/workday or similar systems.
• Excellent interpersonal and customer service skills.
• Ability to meet physical demands (standing, bending, lifting, etc.).

Responsibilities

• Greet visitors at the front desk and provide superb customer service.
• Manage front desk, check-in/out patients, and maintain waiting area order.
• Schedule appointments and follow-ups, in person or by phone.
• Collect copays and other payments when applicable.
• Coordinate transportation for patients and assist with MetroCard distribution.
• Escalate patient concerns and liaise with clinic staff as needed.
• Respond to emails and inquiries from clinic staff in a timely manner.
• Comply with HIPAA and other regulatory requirements.

Skills

Customer service

Interpersonal communication

Time management

Problem solving

Microsoft Office

EMR systems

Education

High School diploma or equivalent

Tools

Word

Outlook

EMR

Workday

Practice Management

Job description

Key/Essential Functions & Responsibilities

• Maintains front desk/reception area, keeping it neat and free of clutter and ensuring all the necessary supplies such as pens, forms, and paper are accessible.
• Greets visitors entering the clinic, including patients with disabilities and their families, with a positive, helpful attitude and provides superb customer service.
• Manages a busy waiting room, ensuring all patients are appropriately checked in, assisting with patient flow and addressing or escalating patient and family concerns or questions, as needed.
• For PHC assignments, collects intake and/or other patient documentation for nursing review and updates registration information in Electronic Medical Record (EMR).
• Conducts patient insurance eligibility checks at time of appointment to ensure coverage is available/active.
• Collects copayments and/or other payments for service from patients, if applicable.
• Schedules appointments and follow-up appointments for patients in person or by phone.
• Contacts patients and/or circles of support to follow-up regarding missed appointments or to confirm upcoming appointments.
• Assists Practice Administrator with reviewing daily schedules and contacts patients to schedule appointments in available openings to maximize productivity by filling schedules.
• Assists with coordination of transportation for patients by making requests to schedule pick-ups and/or drop-offs with transportation services (e.g. Access-A-Ride, ride-share services, etc.) and may dispense MetroCards to eligible patients for authorized amounts, in accordance with applicable processes and procedures.
• Participates in quality improvement activities and escalates quality, compliance and/or safety concerns to Practice Administrator, supervisor or other applicable departments in accordance with policies and procedures or as directed by supervisor.
• Monitors and responds to emails in a timely manner to answer inquiries from clinic staff or other support departments (e.g. Billing Department), obtain or provide information or receive assignments from supervisor.
• Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA).
• Performs all other duties, as assigned.

For assignments to Article 16 Clinic, Medical Receptionists will also perform the following duties:

• Answers and screens telephone calls on a multi-line system in a timely and professional manner, handling inquiries, referrals, taking detailed messages and/or directing calls to appropriate parties.
• Receives letters, packages and other mail, sorting and distributing to appropriate staff or departments.
• Registers new patients and processes new service requests in EMR.

Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)

• High School diploma or its educational equivalent; and
• Six (6) months experience working as a receptionist or performing receptionist and/or clerical duties in an office, clinic or similar work environment; or
• Satisfactory combination of education, experience and/or training.

Ability and willingness to travel to and/or provide coverage at other clinic location(s) across New York City, as scheduled or requested.

Basic knowledge of Microsoft Office, specifically Word and Outlook and ability to learn electronic systems (e.g. Workday, Practice Management or similar databases etc.).

Excellent interpersonal skills, including the ability to effectively communicate with patients, circles of support and clinic staff at varying levels.

Strong customer service skills and professional manner.

Demonstrated time-management skills, including the ability to switch between and plan, organize and prioritize tasks.

Basic problem-solving skills and good judgment.

Ability to meet essential physical demands of position including: using hands to finger, handle or feel objects, tools or controls; sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms.

Preferred Qualification Requirements ( desired requirements beyond MQRs above)

• Prior clerical or receptionist experience in a healthcare facility.
• Experience with individuals with intellectual and developmental disabilities (I/DD).
• Verbal and/or written fluency in a second language preferred, Spanish highly preferred.

Schedule:

• Tues: 9 am - 4 pm
• Weds: 9 am - 3 pm
• Friday: 9 am - 3 pm
• Sat: 9 am - 2 pm

Pay rate: $17.00 per hour

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.

To ensure fairness, safeguard transparency