Medical Receptionist

010 Young Adult Institute, Inc.; New York (NY); On-site; USD 19,000 - 28,000; Full time

Job summary

Young Adult Institute, Inc. is seeking a receptionist to maintain the front desk of our clinic, greet visitors including patients with disabilities, and support patient flow.

The role handles check-ins, insurance checks, scheduling, transportation coordination, and basic EMR updates, with emphasis on superb customer service and HIPAA compliance. Typical schedule is Monday, Wednesday and Saturday from 8:30am to 4:30pm, with a pay rate of $17.00 per hour.

Qualifications

• High School diploma or equivalent.
• Six (6) months experience as receptionist or clerical duties in an office/clinic setting.
• Ability and willingness to travel to other clinic locations in NYC as scheduled.

Responsibilities

• Maintains front desk/reception area, keeping it neat and accessible.
• Greets visitors with a positive, helpful attitude and provides superb customer service.
• Manages waiting room and checks in patients; assists with patient flow and addresses concerns.
• Collects intake documentation for EMR review and updates registration information.
• Performs insurance eligibility checks at appointment time.
• Collects copayments/payments when applicable.
• Schedules appointments and follow-ups by phone or in person.
• Contacts patients to confirm or reschedule appointments.
• Assist with coordinating transportation for patients and may dispense MetroCards.
• Participates in quality improvement and escalates safety concerns as needed.
• Responds to clinic emails promptly and communicates with staff.
• Complies with HIPAA and other regulatory requirements.
• Answers multi-line phone system, screens calls, and routes messages.
• Receives mail and distributes to appropriate staff.
• Registers new patients and processes new service requests in EMR.

Skills

Interpersonal skills

Customer service

Time management

Communication

Problem solving

Education

High School diploma

Tools

Microsoft Word

Microsoft Outlook

Workday/Practice Management systems

Job description

Key/Essential Functions & Responsibilities

• Maintains front desk/reception area, keeping it neat and free of clutter and ensuring all the necessary supplies such as pens, forms, and paper are accessible.
• Greets visitors entering the clinic, including patients with disabilities and their families, with a positive, helpful attitude and provides superb customer service.
• Manages a busy waiting room, ensuring all patients are appropriately checked in, assisting with patient flow and addressing or escalating patient and family concerns or questions, as needed.
• For PHC assignments, collects intake and/or other patient documentation for nursing review and updates registration information in Electronic Medical Record (EMR).
• Conducts patient insurance eligibility checks at time of appointment to ensure coverage is available/active.
• Collects copayments and/or other payments for service from patients, if applicable.
• Schedules appointments and follow-up appointments for patients in person or by phone.
• Contacts patients and/or circles of support to follow-up regarding missed appointments or to confirm upcoming appointments.
• Assists Practice Administrator with reviewing daily schedules and contacts patients to schedule appointments in available openings to maximize productivity by filling schedules.
• Assists with coordination of transportation for patients by making requests to schedule pick-ups and/or drop-offs with transportation services (e.g. Access-A-Ride, ride-share services, etc.) and may dispense MetroCards to eligible patients for authorized amounts, in accordance with applicable processes and procedures.
• Participates in quality improvement activities and escalates quality, compliance and/or safety concerns to Practice Administrator, supervisor or other applicable departments in accordance with policies and procedures or as directed by supervisor.
• Monitors and responds to emails in a timely manner to answer inquiries from clinic staff or other support departments (e.g. Billing Department), obtain or provide information or receive assignments from supervisor.
• Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA).
• Performs all other duties, as assigned.
• Answers and screens telephone calls on a multi-line system in a timely and professional manner, handling inquiries, referrals, taking detailed messages and/or directing calls to appropriate parties.
• Receives letters, packages and other mail, sorting and distributing to appropriate staff or departments.
• Registers new patients and processes new service requests in EMR.

Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.) High School diploma or its educational equivalent; and Six (6) months experience working as a receptionist or performing receptionist and/or clerical duties in an office, clinic or similar work environment; or Satisfactory combination of education, experience and/or training.

Ability and willingness to travel to and/or provide coverage at other clinic location(s) across New York City, as scheduled or requested.

Basic knowledge of Microsoft Office, specifically Word and Outlook and ability to learn electronic systems (e.g. Workday, Practice Management or similar databases etc.).

Excellent interpersonal skills, including the ability to effectively communicate with patients, circles of support and clinic staff at varying levels.

Strong customer service skills and professional manner.

Demonstrated time-management skills, including the ability to switch between and plan, organize and prioritize tasks.

Basic problem-solving skills and good judgment.

Ability to meet essential physical demands of position including: using hands to finger, handle or feel objects, tools or controls; sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms.

Preferred Qualification Requirements

• Prior clerical or receptionist experience in a healthcare facility.
• Experience with individuals with intellectual and developmental disabilities (I/DD).
• Verbal and/or written fluency in a second language preferred, Spanish highly preferred.

Schedule: Monday, Wednesday and Saturday 8:30am to 4:30pm

Pay rate: $17.00 per hour

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran.

YAI is an Equal Opportunity Employer.

To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.

Our Roots

YAI was launched in February of 1957 out of a small school in Brooklyn, New York. Initially staffed by Co-Founders Bert MacLeech and Pearl Maze MacLeech alone, their pilot program served just seven people. According to Bert, from its very beginning YAI has been dedicated to providing innovative services for the I/DD (intellectual and/or developmental disabilities) community. MacLeech envisioned a, “total life adjustment approach, emphasizing personal growth, social responsibility, employment goals, and the development of independence for the individual.” At a time when institutional living was the norm for people with I/DD, this vision was nothing short of revolutionary.

YAI Today

Today, YAI has a team of over 4,000 employees and supports over 20,000 people in the I/DD community. This extraordinary growth shows the ongoing need for these important services, and YAI’s success in offering them. YAI supports people with autism, Down syndrome, and Cerebral Palsy, among others. Operating throughout Downstate New York and Northern New Jersey, YAI now offers more than 300 programs for people of all ages.

Better Together

At YAI, we are driven by our mission of living, loving, working, and learning. This applies not only to the people we support, but to our staff as well. Commitment and passion for the work continue to unite employees and drive the organization forward. Empowering the people we support to reach their goals remains at the heart of our organization.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran.

YAI is an Equal Opportunity Employer.

To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.

http://www.yai.org/