Medical Front Desk & Patient Services Specialist

Indiana Healthcare Physician Serv; Indiana (PA); On-site; USD 30,000 - 45,000; Full time

Job summary

Indiana Healthcare Physician Serv is seeking an Office Assistant for IRMC Physician Group – Family Medicine Rose Medical in Indiana, PA. The role supports patient registration, appointment scheduling, insurance verification, and front desk operations in a fast-paced clinic.

Applicants should have at least 2 years in medical office or customer service, a high school diploma, and knowledge of medical terminology; completion of a medical secretarial program is preferred.

Qualifications

• 2 years of medical office or customer service experience.
• High school graduate or equivalent.
• Completion of a recognized medical secretarial program preferred.

Responsibilities

• Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly.
• Retrieves, reviews for correctness and processes patient registration forms.
• Collects, scans and updates personal and financial information obtained from patients.
• Runs insurance verification/eligibility on every patient.
• Works insurance eligibility alerts (yellow triangle alerts).
• Collects payments from patients and provides a receipt.
• Retrieves messages from answering service/voicemail each morning, right after lunch and throughout the workday.
• Answers telephone and directs incoming calls to the appropriate party via message center.
• Works Cerner message center pools and completes messages as applicable.
• Schedules patient appointments according to provider protocol.
• Maintains copays, petty cash logs and receipts.
• Forwards medical record requests to the Health Information Management Department in a timely fashion.
• Monitors patient reminder system daily to include cancellations, reschedules and no-show appointments.
• Follows HIPAA, Confidentiality and Security rules when providing information to outside sources.
• Accepts and signs for mail parcels and other deliveries according to office policy.
• Practices sterile techniques and universal precautions when accepting specimens from patients.
• Provides lead or manager with a list of clerical supplies as needed.
• Maintains an orderly, neat and clean front desk area and waiting room.
• Routinely retrieves faxes from the fax machine.
• Obtains prior authorizations as required by patient insurance policy for testing and procedures.
• Travels to other IPG offices when needed to cover front office when requested.
• Performs other tasks as requested.

Skills

Customer service

Communication

Front desk

HIPAA knowledge

Education

High school diploma

Medical secretarial program preferred

Tools

Cerner Message Center

Job description

Indiana Healthcare Physician Serv is seeking an Office Assistant for IRMC Physician Group – Family Medicine Rose Medical in Indiana, PA. The role supports patient registration, appointment scheduling, insurance verification, and front desk operations in a fast-paced clinic.

Applicants should have at least 2 years in medical office or customer service, a high school diploma, and knowledge of medical terminology; completion of a medical secretarial program is preferred.