Medical Front Desk Assistant — Patient Concierge

IRMC; Indiana (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

IRMC Physician Group is seeking an Office Assistant in Indiana, PA. The role supports Family Medicine by greeting patients, handling registrations, verifying insurance, and managing daily front desk operations with professionalism.

The position requires strong communication, basic medical terminology knowledge, and the ability to use standard office software. On-site work with opportunities to support multiple IPG locations is available.

Qualifications

• 2 years of medical office or customer service experience preferred.
• Knowledge of medical terms and abbreviations.
• Ability to use computer systems and office equipment.

Responsibilities

• Greet and register patients and visitors warmly.
• Process and review registration forms for accuracy.
• Collect and update patient information and insurance cards.
• Verify insurance eligibility for patients.
• Collect payments and provide receipts.
• Answer phones and route calls appropriately.
• Schedule patient appointments per provider protocol.
• Maintain front desk and waiting room neat and organized.
• Process documents and notify HIM for record requests.
• Assist with required prior authorizations as needed.
• Travel to other IPG offices to cover front desk when required.

Skills

Medical receptionist

Customer service

First impression

Telephone handling

Education

High school diploma

Medical secretarial program

Tools

Cerner

Job description

IRMC Physician Group is seeking an Office Assistant in Indiana, PA. The role supports Family Medicine by greeting patients, handling registrations, verifying insurance, and managing daily front desk operations with professionalism.

The position requires strong communication, basic medical terminology knowledge, and the ability to use standard office software. On-site work with opportunities to support multiple IPG locations is available.