Medical Front Desk & Patient Experience Specialist

Regeneration Pittsburgh; Wexford (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health insurance

401K retirement plan

Legal Shield / ID Shield

Employee discounts

Job summary

Regeneration Pittsburgh is seeking a warm, organized Medical Receptionist to join our team. As one of the first contacts, you will greet patients, manage calls, schedule appointments, check‑in/out, and help keep the front desk running smoothly.

The ideal candidate is detail‑oriented, customer‑service minded, and comfortable learning Zenoti and Elation. A high school diploma is required; medical receptionist or office experience is preferred, along with basic computer skills and teamwork.

Qualifications

• High school diploma or equivalent required.
• Prior medical office or medical receptionist experience preferred.
• Prior customer service experience preferred.
• Strong interpersonal and communication skills, with professional conduct.
• Highly organized, dependable and attentive to detail.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Comfortable learning computer-based systems and technology.
• Basic computer skills; experience with Microsoft applications and EMR systems preferred.
• Willingness to learn about Regeneration Pittsburgh services.
• Ability to work collaboratively in a team and maintain confidentiality.

Responsibilities

• Greet patients warmly and provide professional customer service throughout their experience.
• Answer calls, voicemails, emails, and faxes; route messages and follow up as needed.
• Schedule, confirm, reschedule, and coordinate patient appointments.
• Help manage daily flow of appointments and communicate changes with the clinical team.
• Complete patient check-in with paperwork, consents, and payments when applicable.
• Complete patient check-out with payments and follow-up scheduling.
• Enter and maintain patient, scheduling, and billing information accurately.
• Learn and use Zenoti and Elation for practice management and records.
• Assist with opening/closing procedures and other front-desk tasks as needed.
• Represent Regeneration Pittsburgh professionally and support marketing efforts if appropriate.

Skills

Customer service

Interpersonal communication

Multi-tasking

Teamwork

Detail-oriented

Education

High school diploma or equivalent

Tools

Practice management software

Electronic medical records (EMR)

Microsoft Office

Job description

Regeneration Pittsburgh is seeking a warm, organized Medical Receptionist to join our team. As one of the first contacts, you will greet patients, manage calls, schedule appointments, check‑in/out, and help keep the front desk running smoothly.

The ideal candidate is detail‑oriented, customer‑service minded, and comfortable learning Zenoti and Elation. A high school diploma is required; medical receptionist or office experience is preferred, along with basic computer skills and teamwork.