Medical Front Desk & Patient Experience Specialist

Summit Health; Sunnyside (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

CityMD in Sunnyside, NY seeks a Patient Service Representative to warmly greet patients, register them, and coordinate appointments. You will handle paperwork, verify insurance, and maintain accurate records while delivering courteous, efficient service in a fast-paced setting.

The role requires strong communication, teamwork, and a patient-first approach. On-site position with competitive hourly pay and opportunities for growth within VillageMD’s network.

Qualifications

• High School Degree or GED required.
• Welcoming, can-do attitude with patients and coworkers.
• Experience in high-volume/high-intensity service environment preferred.
• Excellent verbal, written, and interpersonal communication.

Responsibilities

• Greet and welcome patients.
• Coordinate patient intake and appointments.
• Enter/update patient information in system.
• Assist patients with completion of paperwork.
• Scan, update and file medical records.
• Answer phone calls and questions promptly and politely.
• Process insurance information and verify eligibility.
• Handle cash and co-pays accurately.
• Provide outstanding customer service to every patient.
• Inform site manager of wait times and patient inquiries.

Skills

Customer service

Communication

Team player

Bilingual

Education

High School diploma or GED

Tools

MS Office

Typing speed 55 wpm

Job description

CityMD in Sunnyside, NY seeks a Patient Service Representative to warmly greet patients, register them, and coordinate appointments. You will handle paperwork, verify insurance, and maintain accurate records while delivering courteous, efficient service in a fast-paced setting.

The role requires strong communication, teamwork, and a patient-first approach. On-site position with competitive hourly pay and opportunities for growth within VillageMD’s network.