Medical Front Desk & Patient Experience Specialist

Heritage Medical Associates; Lebanon (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Heritage Medical Associates seeks a dedicated Medical Receptionist to manage front desk operations, greet patients, schedule appointments, and handle calls with professionalism. You will verify patient information, assist with billing inquiries, and ensure accurate sign-in procedures while maintaining a calm, welcoming environment.

The role requires strong customer service skills, reliable attendance, and the ability to work collaboratively with clinical staff.

Qualifications

• Two years’ experience or training in office procedures in a medical environment.
• Excellent phone skills and professional demeanor are required.
• Strong customer service orientation with the ability to handle difficult situations calmly.
• Proficient typing and general computer skills for patient data entry and scheduling.
• Ability to work as part of a clinic team and maintain patient confidentiality.

Responsibilities

• Greet patients upon arrival and verify completion of new/update information.
• Check in patients, schedule appointments, and manage sign-in procedures.
• Answer calls, route concerns, and assist with billing questions according to policy.
• Maintain front desk area, manage cash handling, and ensure accurate records.
• Support doctor schedules and coordinate with other clinic staff as needed.

Skills

Phone skills

Customer service

Typing

Communication

Education

High school education equivalent

Job description

Heritage Medical Associates seeks a dedicated Medical Receptionist to manage front desk operations, greet patients, schedule appointments, and handle calls with professionalism. You will verify patient information, assist with billing inquiries, and ensure accurate sign-in procedures while maintaining a calm, welcoming environment.

The role requires strong customer service skills, reliable attendance, and the ability to work collaboratively with clinical staff.