Patient Care Front Desk Coordinator

Heritage Medical Associates; Green Hills (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Heritage Medical Associates in Nashville, TN is seeking a Medical Receptionist to manage front desk and patient flow. You will greet patients, check in, schedule appointments, answer calls, verify insurance, collect payments, and maintain a welcoming reception area.

The role requires excellent customer service, strong communication, accurate data entry, and the ability to work in a busy medical office. High school diploma and 3–5 years’ office experience preferred.

Qualifications

• Ability to cope with a busy, challenging office environment.
• Strong customer service skills.
• Excellent phone skills.
• Pleasant, professional personality.
• Good typing and computer skills.
• Ability to communicate effectively both written and verbally.
• Two years’ experience or training in office procedures in a medical environment.

Responsibilities

• Greet patients upon arrival, verify information and assist with check-in/out.
• Schedule appointments and manage patient flow.
• Answer incoming calls and route to appropriate personnel.
• Verify insurance status and collect co-payments.
• Maintain front office area and assist other staff as needed.

Skills

Customer service

Phone etiquette

Professional demeanor

Communication skills

Typing

Computer skills

Teamwork

Education

High school education

Office experience (3-5 yrs)

Job description

Heritage Medical Associates in Nashville, TN is seeking a Medical Receptionist to manage front desk and patient flow. You will greet patients, check in, schedule appointments, answer calls, verify insurance, collect payments, and maintain a welcoming reception area.

The role requires excellent customer service, strong communication, accurate data entry, and the ability to work in a busy medical office. High school diploma and 3–5 years’ office experience preferred.