Medical Front Desk & Patient Experience Coordinator

OurHealth Professional Physicians Group; Indianapolis (IN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Employer-paid disability insurance

Job summary

Marathon Health is seeking an administrative assistant to support front-office operations at our Indianapolis centers. You will greet patients, answer calls, schedule appointments, collect co-pays, and help maintain patient records and billing processes.

The role requires a high school diploma or GED with 1–3 years in a medical office; an associate degree is preferred. Proficiency with EMR systems and Microsoft 365 apps is expected.

Qualifications

• High school diploma or GED required with 1–3 years in a medical office or equivalent.
• Associate degree in healthcare or related field preferred.
• Proficient in electronic medical record (EMR) systems.

Responsibilities

• Answer general office phone, validate member status and direct inquiries to appropriate staff.
• Greet patients and visitors, manage appointments and calendars, and maintain records.
• Process payments, reconcile transactions, and assist with insurance pre-authorizations and referrals.
• Maintain a clean, professional front desk and support HIPAA privacy compliance.

Skills

Excellent communication

Time management

Customer service

Education

High school diploma or GED

Associate degree (preferred)

Tools

Microsoft Teams

Microsoft 365

Word

Excel

Outlook

PowerPoint

Job description

Marathon Health is seeking an administrative assistant to support front-office operations at our Indianapolis centers. You will greet patients, answer calls, schedule appointments, collect co-pays, and help maintain patient records and billing processes.

The role requires a high school diploma or GED with 1–3 years in a medical office; an associate degree is preferred. Proficiency with EMR systems and Microsoft 365 apps is expected.