Medical Front Desk: Patient Concierge & Scheduling Pro

Ophthalmic Consultants of Long Island; Fairfield (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Spectrum Vision Partners is seeking a friendly Medical Receptionist to join our front desk team. You will welcome patients, schedule appointments, verify insurance, and handle daily administrative tasks to ensure a smooth patient experience at our Connecticut office.

The role requires attention to detail, strong communication, and the ability to work in a fast-paced medical environment. Experience with NextGen EMR and Clearwave is preferred.

Qualifications

• Minimum 1 year of customer service experience; medical reception experience preferred.
• Experience with appointment scheduling and insurance verification preferred.
• Familiarity with EMR systems (NextGen preferred) and insurance portals like Clearwave.
• Proficient in Microsoft Outlook and Excel; strong communication skills.

Responsibilities

• Greet and welcome patients, check-in/check-out, answer calls, and provide excellent service.
• Schedule, cancel, and modify appointments while coordinating with providers.
• Verify insurance eligibility and benefits; obtain referrals through portals.
• Collect copays, deductibles, and other balances; explain financial responsibilities.
• Coordinate with clinical teams and other locations to support patient flow and care continuity.
• Maintain accurate patient records in EMR and communicate professionally via phone and email.

Skills

Customer service

Scheduling

Communication

Multitasking

Problem-solving

Tools

NextGen EMR

Clearwave

Microsoft Outlook

Microsoft Excel

Job description

Spectrum Vision Partners is seeking a friendly Medical Receptionist to join our front desk team. You will welcome patients, schedule appointments, verify insurance, and handle daily administrative tasks to ensure a smooth patient experience at our Connecticut office.

The role requires attention to detail, strong communication, and the ability to work in a fast-paced medical environment. Experience with NextGen EMR and Clearwave is preferred.