Medical Front Desk & Patient Care Coordinator

Health West; Pocatello (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

Health West invites a friendly Medical Receptionist to join the Family Medicine/ISU Clinic in Pocatello, ID. This full-time role focuses on coordinating patient flow, updating charts, handling check-in/out, and maintaining accurate records while delivering professional, courteous service.

Responsibilities include answering phones, collecting co-pays, assisting with patient paperwork, and upholding HIPAA confidentiality.

Qualifications

• Warm, outgoing character with excellent telephone manners.
• Excellent interpersonal and organizational skills.
• Experience with computer scheduling and electronic records systems.

Responsibilities

• Maintain an accurate schedule of appointments and ensure efficient patient flow.
• Update medical charts and demographic information; ensure paperwork is complete.
• Answer the phone and greet patients professionally.
• Collect co-pays and past balances; assist with insurance/payment inquiries.
• Maintain HIPAA confidentiality and assist with patient paperwork.
• Participate in morning clinic huddles and assist with supplies.

Skills

Warm outgoing personality

Telephone etiquette

Interpersonal skills

Organizational skills

Ability to work under pressure

Education

High School diploma

Tools

Computer scheduling

Electronic medical records

Job description

Health West invites a friendly Medical Receptionist to join the Family Medicine/ISU Clinic in Pocatello, ID. This full-time role focuses on coordinating patient flow, updating charts, handling check-in/out, and maintaining accurate records while delivering professional, courteous service.

Responsibilities include answering phones, collecting co-pays, assisting with patient paperwork, and upholding HIPAA confidentiality.