Healthcare PBX Operator & Front Desk Support

Mountain View Hospital; Pocatello (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401K with match

Quarterly Bonus

Education Reimbursement

Discount on procedures

Job summary

Mountain View Hospital is seeking an Administrative PBX Operator for Pain Specialists of Idaho in Pocatello. The role greets callers, identifies the hospital, and directs calls to the right recipient with courtesy and discretion.

Responsibilities include answering calls, routing to departments, distributing scans, leaving clear voicemails, and maintaining an organized workspace. A High School diploma and 1 year of clerical or customer service experience are required.

Qualifications

• High School graduate or equivalent. Current BLS certification including training on defibrillators and renewal as required.
• 1 year of office, clerical or customer service experience required.
• Proficient in MS Office and Excel and able to learn a complex hospital phone system.
• Must communicate clearly in English and listen well to diverse patients and guests.

Responsibilities

• Answer single or multiple incoming/outgoing calls and route accordingly on a complex phone system.
• Identify the facility as Pain & Spine Specialists of Idaho and greet callers appropriately.
• Route calls to the correct person or department and retrieve messages when needed.
• Distribute scans/faxes to the correct patient chart and leave informative voicemail messages.
• Maintain an organized workspace and accurate time clock punches in line with clinic requirements.

Skills

Customer service

Communication

Clerical work

Education

High School diploma

Tools

MS Office

Excel

Job description

Mountain View Hospital is seeking an Administrative PBX Operator for Pain Specialists of Idaho in Pocatello. The role greets callers, identifies the hospital, and directs calls to the right recipient with courtesy and discretion.

Responsibilities include answering calls, routing to departments, distributing scans, leaving clear voicemails, and maintaining an organized workspace. A High School diploma and 1 year of clerical or customer service experience are required.