RECEPTIONIST

Toi Health; Florida; On-site; USD 31,000 - 41,000; Full time

Job summary

Toi Health is seeking a Receptionist to provide patient‑oriented service in a back office setting, handling calls, pre-visit chart prep and insurance verification in a fast‑paced clinical environment.

This role requires excellent customer service, strong communication, multitasking ability, and familiarity with CPT/ICD‑10 coding and practice management software. Education: high school diploma; healthcare exposure preferred.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of customer service experience in a medical office preferred but not required.
• Strong communication and multitasking abilities in a clinical setting.

Responsibilities

• Answer the telephone and handle calls in a timely and friendly manner with documentation.
• All pre-visit chart preparation.
• Obtain insurance authorization and verify coverage prior to patient appointments.
• Manage all outgoing referrals and coordinate with scheduling staff.
• Communicate with physician's staff to ensure quality of care.
• Maintain operations by following HIPAA- and OSHA-related policies.
• Other duties as assigned.

Skills

Excellent customer service

Teamwork

Fast-paced environment

Multitask

Communication skills

CPT codes

ICD-10 coding

Practice management software

Education

High School Diploma

Job description

Description

JOB OVERVIEW:

The Receptionist role is responsible for providing patient-oriented service in a back office setting; performs a variety of clerical and administrative duties related to the delivery of patient care and performing other back office duties as required in a fast-paced, customer-oriented clinical environment.

ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• Answer the telephone and handle calls in a timely and friendly manner including appropriate documentation of the call
• All pre visit chart prep
• Obtains insurance authorization and verifies coverage prior to patients appointment, notifies patient of the current status
• Manage all out going referrals
• Work effectively with procedure scheduler and clinic coordinator
• Communicate with physician's staff to insure quality of care
• Maintain operations by following policies and procedures ( HIPAA- OSHA)
• Other duties as assigned

Requirements

QUALIFICATIONS/LICENSE:

None

EDUCATION:

High School Diploma or equivalent

EXPERIENCE:

Minimum one year customer service experience in a medical office environment preferred but not required

SKILLS:

• Excellent customer service skills.
• Teamwork
• Comfortable working in fast paced environment.
• Ability to multitask
• Excellent communication skills, both verbal and written.
• CPT codes and ICD-10 coding
• Proficient with computer skills including experience with practice management software desired.

PHYSICAL REQUIREMENTS:

The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms.
• Occasionally lift and/or move over 25 pounds.
• Fine hand manipulation (keyboarding).
• Travel may be required to existing or new TOI locations.