Medical Front Desk Coordinator — Patient Experience Leader

GI Alliance; New Britain (CT); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Connecticut GI, a division of GI Alliance, is looking for a full-time experienced Front Desk Coordinator to join our New Britain Care Center. We are the largest gastroenterology practice in the state with a patient‑focused mission.

Salary ranges from $18.00 to $27.00 per hour with benefits and a team‑oriented schedule; work location is in person, Mon‑Fri, 8:00am–4:30pm. Prior front desk or medical office experience is preferred and Epic EMR familiarity is a plus.

Qualifications

• High School Diploma or Equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Exceptional interpersonal and customer service skills | 3+ years of professional experience.
• Prior front desk experience in a medical setting.
• Experience with an EMR system is ideal, Epic experience is a plus.

Responsibilities

• Scheduling office visits and confirming appointments.
• Updating patient insurance and demographic information.
• Answering incoming calls and documenting in Epic EMR.
• Handling electronic messages and alerts with attention to detail.
• Monitoring schedules and supporting providers as needed.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Epic EMR

Job description

Connecticut GI, a division of GI Alliance, is looking for a full-time experienced Front Desk Coordinator to join our New Britain Care Center. We are the largest gastroenterology practice in the state with a patient‑focused mission.

Salary ranges from $18.00 to $27.00 per hour with benefits and a team‑oriented schedule; work location is in person, Mon‑Fri, 8:00am–4:30pm. Prior front desk or medical office experience is preferred and Epic EMR familiarity is a plus.