Medical Front Desk Coordinator

Trinity Health; City of Syracuse (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Trinity Health in Syracuse, NY is seeking a full-time receptionist for the day shift to support office operations and provide high-quality patient care.

Responsibilities include greeting patients, scheduling appointments, pre-registration, billing collection, phone support, and maintaining confidentiality. The role requires a high school diploma and 1–2 years of experience, strong communication, and proficient handling of multi-line phones.

Qualifications

• High school diploma or equivalent; secretarial training a plus.
• One to two years’ experience preferred.
• Basic office software and equipment knowledge required.
• Excellent communication and customer service skills.

Responsibilities

• Answer the telephone and route calls to proper person.
• Greet visitors and manage waiting area with courtesy.
• Pre-registration and scheduling of appointments.
• Process payments and collect co-pays.
• Review revenue reports to ensure charges are billed correctly.
• Scan and fax documents; maintain confidentiality.

Skills

Customer service

Communication skills

Confidentiality

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Secretarial training a plus

Tools

Multi-line telephones

PC & office software

Office equipment knowledge

Job description

Trinity Health in Syracuse, NY is seeking a full-time receptionist for the day shift to support office operations and provide high-quality patient care.

Responsibilities include greeting patients, scheduling appointments, pre-registration, billing collection, phone support, and maintaining confidentiality. The role requires a high school diploma and 1–2 years of experience, strong communication, and proficient handling of multi-line phones.