Medical Front Desk Coordinator - Mental Health Clinic

Alleghany Highlands Community Services; Covington (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k)

Life Insurance

Health Savings Account (HSA)

Paid Time Off (PTO) and Holidays

Educational Assistance

Job summary

Alleghany Highlands Community Services is seeking a Receptionist to provide front-desk and administrative support at The Guinan Center for Mental Health and Substance Use services. You will greet clients, answer calls, schedule appointments, and protect confidentiality.

The role requires strong communication, proficiency with Word/Excel, and familiarity with electronic health records. Full-time, Monday–Friday, 8:00 AM–5:00 PM, with a comprehensive benefits package.

Qualifications

• Professional front-desk and administrative support experience in healthcare preferred.
• Experience with Medicaid portal and insurance eligibility is a plus.
• Background check and drug screen required.

Responsibilities

• Greet and direct clients/visitors.
• Answer and route multi-line calls.
• Schedule appointments; verify demographics and insurance.
• Update financial intake information; collect payments.
• Prepare daily deposits; complete clerical tasks.

Skills

Professional communication

MS Word & Excel

Electronic health records (EHR)

Office equipment operation

Attention to detail & data entry

Confidentiality & professionalism

Medical office terminology

Education

High school diploma

Associate's degree or equivalent experience

Tools

EHR systems

Database systems

Scanners / credit card machines

Office equipment

Job description

Alleghany Highlands Community Services is seeking a Receptionist to provide front-desk and administrative support at The Guinan Center for Mental Health and Substance Use services. You will greet clients, answer calls, schedule appointments, and protect confidentiality.

The role requires strong communication, proficiency with Word/Excel, and familiarity with electronic health records. Full-time, Monday–Friday, 8:00 AM–5:00 PM, with a comprehensive benefits package.