Medical Front Desk Clerk – Patient Care & Scheduling

CENTER FOR ARTHRITIS AND RHEUMATIC DISEASES, PC; Suffolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Center for Arthritis and Rheumatic Diseases, PC seeks a full-time on-site Medical Front Desk Receptionist in Suffolk, VA. You will greet patients, check them in/out, verify insurance, and maintain records with courteous, efficient service.

Responsibilities include answering calls, scheduling, handling referrals, processing copays, and coordinating with clinical staff to ensure smooth patient flow while protecting privacy and following HIPAA guidelines.

Qualifications

• Demonstrated proficiency in phone etiquette and professional communication.
• Experience with receptionist duties like greeting visitors, scheduling, and coordinating workflows.
• Strong clerical skills including data entry, filing, and record maintenance.
• Excellent verbal and written communication with patients, families, and staff.
• Customer service oriented with empathy and problem-solving in medical settings.
• Basic knowledge of medical terminology and insurance verification preferred.
• Ability to multitask, prioritize, and maintain accuracy in a clinical setting.
• High school diploma required; prior medical office experience is a plus.
• Comfort with computers, office software, and EHR systems; willingness to learn new tools.
• Commitment to confidentiality and HIPAA compliance.

Responsibilities

• Greet patients and check them in/out.
• Verify insurance information and update patient records.
• Answer and route phone calls, schedule and confirm appointments.
• Process copays and manage front desk files.
• Coordinate with clinical staff to support patient flow and inquiries.
• Protect patient privacy and follow healthcare regulations.

Skills

Phone etiquette

Receptionist duties

Clerical skills

Communication

Customer service

Medical terminology

Insurance verification

HIPAA compliance

Multitasking

Data entry

Education

High School Diploma

Tools

EHR systems

Job description

Center for Arthritis and Rheumatic Diseases, PC seeks a full-time on-site Medical Front Desk Receptionist in Suffolk, VA. You will greet patients, check them in/out, verify insurance, and maintain records with courteous, efficient service.

Responsibilities include answering calls, scheduling, handling referrals, processing copays, and coordinating with clinical staff to ensure smooth patient flow while protecting privacy and following HIPAA guidelines.