Medical Front Desk Receptionist

CENTER FOR ARTHRITIS AND RHEUMATIC DISEASES, PC; Suffolk (VA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Center for Arthritis and Rheumatic Diseases, PC seeks a full-time on-site Medical Front Desk Receptionist in Suffolk, VA. You will greet patients, check them in/out, verify insurance, and maintain records with courteous, efficient service.

Responsibilities include answering calls, scheduling, handling referrals, processing copays, and coordinating with clinical staff to ensure smooth patient flow while protecting privacy and following HIPAA guidelines.

Qualifications

• Demonstrated proficiency in phone etiquette and professional communication.
• Experience with receptionist duties like greeting visitors, scheduling, and coordinating workflows.
• Strong clerical skills including data entry, filing, and record maintenance.
• Excellent verbal and written communication with patients, families, and staff.
• Customer service oriented with empathy and problem-solving in medical settings.
• Basic knowledge of medical terminology and insurance verification preferred.
• Ability to multitask, prioritize, and maintain accuracy in a clinical setting.
• High school diploma required; prior medical office experience is a plus.
• Comfort with computers, office software, and EHR systems; willingness to learn new tools.
• Commitment to confidentiality and HIPAA compliance.

Responsabilités

• Greet patients and check them in/out.
• Verify insurance information and update patient records.
• Answer and route phone calls, schedule and confirm appointments.
• Process copays and manage front desk files.
• Coordinate with clinical staff to support patient flow and inquiries.
• Protect patient privacy and follow healthcare regulations.

Connaissances

Phone etiquette

Receptionist duties

Clerical skills

Communication

Customer service

Medical terminology

Insurance verification

HIPAA compliance

Multitasking

Data entry

Formation

High School Diploma

Outils

EHR systems

Description du poste

Company Description

CENTER FOR ARTHRITIS AND RHEUMATIC DISEASES, PC is a hospital and health care organization serving individuals with arthritis and rheumatic conditions in the Hampton Roads area of Virginia. Based in Suffolk and Chesapeake, VA, the practice focuses on providing specialized, patient-centered care to improve quality of life for people with chronic rheumatologic and autoimmune disorders. Team members collaborate closely with medical professionals to deliver efficient, respectful, and compassionate service. The environment is clinical, professional, and dedicated to supporting both patients and staff in a safe and inclusive setting.

Role Description

The Medical Front Desk Receptionist is a full-time, on-site role mainly located in Suffolk, VA. This position is responsible for greeting patients, checking them in and out, verifying insurance information, and updating patient records. Daily tasks include answering and routing phone calls, scheduling and confirming appointments, managing referrals, and handling patient inquiries in a courteous and efficient manner. The role also involves processing copays, organizing and maintaining front office files, and coordinating with clinical staff to support smooth patient flow. The receptionist helps ensure a welcoming, professional front desk experience while protecting patient privacy and following all office and healthcare regulations.

Employees are required to be willing and able to travel to either location, if needed.

Qualifications

• Demonstrated proficiency in phone etiquette, including professional handling of high call volumes and clear, respectful communication.
• Experience with receptionist duties such as greeting visitors, managing appointments, and coordinating front desk workflows.
• Strong clerical skills, including data entry, filing, record maintenance, and use of electronic scheduling or medical practice software.
• Excellent communication abilities, both verbal and written, with the capacity to interact effectively with patients, families, and healthcare staff.
• Proven customer service skills, with a focus on empathy, patience, and problem-solving in a medical or service-oriented environment.
• Basic knowledge of medical terminology and insurance verification processes is preferred.
• Ability to multitask, prioritize, and maintain accuracy in a fast-paced clinical setting.
• High school diploma or equivalent required; prior experience in a medical office or healthcare setting is a plus.
• Comfort with computers, office software, and electronic health record systems; willingness to learn new tools and procedures.
• Commitment to maintaining confidentiality and adhering to HIPAA and other regulatory standards.