Medical Exam Scheduler & Case Coordinator

International SOS; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

International SOS is seeking a detail-oriented Scheduler for the QTC VA Programme to coordinate medical examination requests, manage cases, coordinate with providers and clients, and maintain accurate records with excellent customer service.

The successful candidate will have scheduling/administrative experience, strong communication and organizational skills, proficiency in MS Office and databases, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in customer service, scheduling, or administrative roles.
• Strong communication and organizational skills.
• Fluent written and spoken English.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate and manage medical examination service requests (ESRs).
• Schedule appointments and liaise with providers, clients, and internal teams.
• Maintain accurate case records, documentation, and database updates.
• Ensure timely follow-up on cases and service delivery milestones.
• Support billing processes and payment guarantee requirements.
• Escalate service issues and ensure compliance with operational procedures.
• Build and maintain positive relationships with internal and external stakeholders.

Skills

Customer service

Scheduling

Organization

Communication

Attention to detail

Tools

MS Office

Database systems

Job description

International SOS is seeking a detail-oriented Scheduler for the QTC VA Programme to coordinate medical examination requests, manage cases, coordinate with providers and clients, and maintain accurate records with excellent customer service.

The successful candidate will have scheduling/administrative experience, strong communication and organizational skills, proficiency in MS Office and databases, and the ability to multitask in a fast-paced environment.