Medical Equipment Customer Service Technician

Rehab Medical LLC; Indianapolis (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

HSA incentives

401(k) match

Tuition reimbursement

Training & orientation

Recognition program

Leadership development

Employee assistance program

Job summary

Rehab Medical LLC is seeking a Customer Service Technician to respond to diagnostic calls and service requests, while maintaining accurate patient information. The role emphasizes empathy, clear communication, and problem solving in a fast-paced call center environment.

The position requires a High School Diploma, customer service experience, and a proven ability to diagnose or repair technical equipment. Training is provided at headquarters in Indianapolis, with opportunities for growth within

Qualifications

• High School diploma required.
• Customer service experience required.
• Technical aptitude with ability to diagnose or repair equipment.

Responsibilities

• Respond to diagnostic inbound calls to the call center and service requests.
• Make outbound calls to follow up on callbacks and requests.
• Update and maintain patient information in databases.
• Provide excellent customer service with professionalism and empathy.
• Coordinate with local offices and sales representatives as needed.
• Troubleshoot equipment issues and identify need for parts.
• Educate patients on service processes and timeframes.

Skills

Customer service

Technical aptitude

Communication

Data entry

Confidentiality

Education

High School Diploma

Tools

CRM software

Job description

Rehab Medical LLC is seeking a Customer Service Technician to respond to diagnostic calls and service requests, while maintaining accurate patient information. The role emphasizes empathy, clear communication, and problem solving in a fast-paced call center environment.

The position requires a High School Diploma, customer service experience, and a proven ability to diagnose or repair technical equipment. Training is provided at headquarters in Indianapolis, with opportunities for growth within