Medical Equipment Service & Support Technician

Rehab Medical, Inc.; Indianapolis (IN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) match with seminars and one-on-

Tuition Reimbursement

Training and Orientation at our HQ in

Mentorship Onboarding Program

Employee Recognition Program

Leadership Development Program

Employee Assistance Program

Job summary

Rehab Medical, Inc. is seeking a Customer Service Technician Specialist in Indianapolis to support patients with diagnostic calls and service requests. You will maintain patient data, coordinate with field offices, and strive to provide excellent service.

The role requires a High School Diploma, strong customer service skills, and a technical aptitude to diagnose or repair equipment. On-site training and growth opportunities are offered at our Indianapolis headquarters.

Qualifications

• High School Diploma required.
• Customer service experience preferred.
• Technical aptitude with history of diagnosing or repairing equipment.

Responsibilities

• Respond to diagnostic inbound calls to the call center and handle service requests.
• Make outbound calls to respond to callbacks and requests via texting, voicemails, and other channels.
• Monitor the call queue and prioritize urgent patient communications.
• Provide professional, empathetic customer service and coordinate with local offices and sales teams.
• Update and maintain patient information in databases and enter service tickets.
• Respond to inquiries regarding service, equipment, shipments, deliveries, and general information.
• Troubleshoot equipment issues and determine need for replacement parts.
• Educate patients on service processes, timelines, and financial responsibilities.
• Track information and prepare reports as required; comply with all regulatory requirements.

Skills

Customer service experience

Technical aptitude

Data entry, email, internet

Verbal and written communication

Independent, detail oriented, organize

Meet multiple deadlines

Excellent customer service

Education

High School Diploma

Job description

Rehab Medical, Inc. is seeking a Customer Service Technician Specialist in Indianapolis to support patients with diagnostic calls and service requests. You will maintain patient data, coordinate with field offices, and strive to provide excellent service.

The role requires a High School Diploma, strong customer service skills, and a technical aptitude to diagnose or repair equipment. On-site training and growth opportunities are offered at our Indianapolis headquarters.