Customer Service Technician Specialist

Rehab Medical LLC; Indianapolis (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

HSA incentives

401(k) match

Tuition reimbursement

Training & orientation

Recognition program

Leadership development

Employee assistance program

Job summary

Rehab Medical LLC is seeking a Customer Service Technician to respond to diagnostic calls and service requests, while maintaining accurate patient information. The role emphasizes empathy, clear communication, and problem solving in a fast-paced call center environment.

The position requires a High School Diploma, customer service experience, and a proven ability to diagnose or repair technical equipment. Training is provided at headquarters in Indianapolis, with opportunities for growth within

Qualifications

• High School diploma required.
• Customer service experience required.
• Technical aptitude with ability to diagnose or repair equipment.

Responsibilities

• Respond to diagnostic inbound calls to the call center and service requests.
• Make outbound calls to follow up on callbacks and requests.
• Update and maintain patient information in databases.
• Provide excellent customer service with professionalism and empathy.
• Coordinate with local offices and sales representatives as needed.
• Troubleshoot equipment issues and identify need for parts.
• Educate patients on service processes and timeframes.

Skills

Customer service

Technical aptitude

Communication

Data entry

Confidentiality

Education

High School Diploma

Tools

CRM software

Job description

3750 Priority Way S. Drive
Indianapolis, IN 46240, USA

Description

Jumpstart your career at Rehab Medical, one of the nation’s leading providers of custom advanced medical equipment and a winner of multiple awards! Headquartered in Indianapolis, Rehab Medical is looking for driven, positive individuals who are ready to grow with us. Join our team and become part of a company that values your impact and development as much as the lives we improve every day.

As we continue to expand our reach, we’re looking to addindividuals embodying our core values, making a positive impact on the lives of others, and driving continuous personal and professional growth to our dynamic Rehab Medicalteam.Whether you’re supporting patients, working with teammates, or building your career, every day brings an opportunity to make a meaningful impact.

Why You Should Apply:

• We offer health, dental, and vision benefits plus HSA incentives
• 401 (k) match with personal finance seminars and one-on‑one assistance
• Tuition Reimbursement
• Training and Orientation at our Headquarters in Indianapolis
• Employee Recognition Program
• Leadership Development Program
• Health and well‑being initiatives through our Employee Assistance Program

For prompt communication, we encourage applicants to opt into texting during the application process.

The Position: We are looking for aCustomer Service Technicianto join the team!

Education and Experience:

• High School Diploma
• Must have customer Service experience and a drive to help our customers
• Must have technical aptitude and a proven history of diagnoses or repair of technical equipment

Job Skills and Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic computer skills including but not limited to data entry, email, and internet
• Ability to communicate telephonically
• Ability to maintain confidentiality
• Excellent verbal and written communication skills
• Ability to work independently, be detail oriented and organized
• Ability to meet multiple competing deadlines

Overview:

The Customer Service Technician Specialist, under the direct supervision of the Customer Service Manager, shall have responsibility for responding to diagnostic inbound calls to the call center, as well as any service request initiated. The position will also require outbound calls in response to call backs from our answering service, voicemails, text requests etc.

Below are additional key functions and skills for this opportunity:

• Monitor the call queue and demonstrate urgency in answering patient calls
• Provide excellent customer service with professionalism and empathy
• Coordinate regularly with local offices and sales representatives in all locations
• Updates and maintains patient information in databases
• Responds to customer inquiries regarding service, equipment, products, shipment, deliveries, general information and complaints
• Troubleshoots issues and malfunctions with equipment. Diagnosis the need for replacement parts
• Educates patient on service processes, general expected timeframes, and estimated financial responsibility
• Enters service tickets into system as necessary
• Tracks information and complete reports when required
• Comply with all aspects of compliance

Qualifications

Behaviors

Required

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Works well as a member of a group

Preferred

Enthusiastic

Shows intense and eager enjoyment and interest

Motivations

Required

Peer Recognition

Inspired to perform well by the praise of coworkers

Self-Starter

Inspired to perform without outside help

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.