Medical Equipment CSR (Prescott Valley, AZ)

Tews Company; Prescott Valley (AZ); On-site; USD 28,000 - 29,000; Full time

Job summary

Tews Company in Prescott Valley, AZ seeks a Medical Equipment Customer Service Representative who is friendly and detail-oriented to support patients and referral sources. The role is full-time, Monday–Friday, 8am–5pm, with hourly pay of $20–$21 plus bonuses, focusing on accuracy and timely communications.

Ideal candidates will have strong communication, organizational skills, and experience with insurance verification.

Qualifications

• Strong communication and interpersonal skills for patient and referral communications.
• Ability to work both collaboratively and independently in a fast-paced setting.
• Attention to detail and organizational skills for documentation and tasks.

Responsibilities

• Serve as the friendly first point of contact for patients and referral sources.
• Verify insurance and document accurately to support billing and patient care.
• Assist with home deliveries and, when needed, drive company vehicles.
• Maintain an organized and efficient front-office workflow.

Skills

Communication skills

Teamwork and independence

Organizational skills

Multi-tasking

Insurance verification

Microsoft Office

Driving ability

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join Our Team as a Medical Equipment Customer Service Representative in Prescott Valley, AZ! Full Time: Monday through Friday from 8am-5pm Pay $20 - $21 per hour depending on related experience, plus bonus opportunity! Are you compassionate, detail-oriented, and ready to make a difference in patients' lives? We are seeking a dedicated Medical Equipment Customer Service Representative to be the friendly, efficient first point of contact for our patients and referral sources. This full-time role offers an opportunity to work in a fast-paced, patient-centered environment where your organizational skills and medical knowledge can truly shine. If you thrive in helping others and want to be part of a mission-driven team improving lives at home, we want to hear from you!

What You’ll Bring:

• Strong communication skills - both verbal and written that enable clear and polite interactions
• Ability to work collaboratively and independently in a quick-moving office setting
• Organizational prowess with attention to detail
• Confidence in managing multiple tasks simultaneously, including insurance verification and documentation
• Competence with Microsoft Office, email communication, and office equipment
• Ability to lift and carry equipment weighing at least 35 lbs. and, when necessary, make home deliveries and drive company vehicles

Nice to Have:

• Experience in the home healthcare industry, medical billing, or patient intake
• Familiarity with insurance reimbursement processes and medical terminology
• Prior work with durable medical equipment or respiratory services

Preferred Education & Experience:

• High school diploma or GED required
• One year of related work experience in healthcare or administrative roles is preferred

Additional Requirements:

• Valid driver’s license with a clean driving record (when applicable)
• Comfort working in a fast-paced environment

This is more than just a job - it’s a chance to contribute to a worthy cause while building your career. Bring your passion and skills to a team that values growth, recognizes achievement, and puts people first.