Patient Care Representative

Tews Company; Prescott (AZ); On-site; USD 28,000 - 29,000; Full time

Job summary

Tews Company in Prescott Valley, AZ is hiring a Medical Equipment Customer Service Representative. This full-time role runs Monday through Friday, 8am–5pm, with a pay range of $20–$21 per hour plus a bonus opportunity.

You will be the friendly, efficient first contact for patients and referral sources in a fast-paced, patient-centered setting. Ideal candidates have strong communication, organizational skills, and the ability to manage multiple tasks, including insurance verification and

Qualifications

• Strong communication skills—verbal and written.
• Ability to work collaboratively and independently in a fast-paced office.
• Organizational skills with attention to detail.
• Experience with insurance verification and documentation.

Responsibilities

• Serve as the first point of contact for patients and referral sources.
• Verify insurance and document patient information.
• Support a fast-paced front desk with accurate data entry and scheduling.
• Assist with home deliveries and driving company vehicles when needed.

Skills

Strong communication

Team collaboration

Organization

Multi-tasking

Microsoft Office

Insurance verification

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join Our Team as a Medical Equipment Customer Service Representative in Prescott Valley, AZ! Full Time: Monday through Friday from 8am-5pm Pay $20 - $21 per hour depending on related experience, plus bonus opportunity! Are you compassionate, detail-oriented, and ready to make a difference in patients' lives? We are seeking a dedicated Medical Equipment Customer Service Representative to be the friendly, efficient first point of contact for our patients and referral sources. This full-time role offers an opportunity to work in a fast-paced, patient-centered environment where your organizational skills and medical knowledge can truly shine. If you thrive in helping others and want to be part of a mission-driven team improving lives at home, we want to hear from you! Bring your passion and skills to a team that values growth, recognizes achievement, and puts people first.

What You’ll Bring:

• Strong communication skills—both verbal and written that enable clear and polite interactions
• Ability to work collaboratively and independently in a quick-moving office setting
• Organizational prowess with attention to detail
• Confidence in managing multiple tasks simultaneously, including insurance verification and documentation
• Competence with Microsoft Office, email communication, and office equipment
• Ability to lift and carry equipment weighing at least 35 lbs. and, when necessary, make home deliveries and drive company vehicles

Nice to Have:

• Experience in the home healthcare industry, medical billing, or patient intake
• Familiarity with insurance reimbursement processes and medical terminology
• Prior work with durable medical equipment or respiratory services

Preferred Education & Experience:

• High school diploma or GED required
• One year of related work experience in healthcare or administrative roles is preferred

Additional Requirements:

• Valid driver’s license with a clean driving record (when applicable)
• Comfort working in a fast-paced environment