Medical Dispatch & Client Services Coordinator

Principle Health Systems; Houston (TX); On-site; USD 22,000 - 25,000; Full time

Job summary

Principle Health Systems seeks a Medical Dispatcher to join the Client Services team in Houston, TX. This full-time role supports both client services and lab dispatch operations, ensuring timely responses, accurate order handling, and cross-department coordination.

The ideal candidate will have strong communication skills, the ability to manage multiple priorities in a fast-paced environment, and prior lab dispatch or customer service experience.

Qualifications

• High school diploma required.
• Minimum of 1 year of lab dispatch experience required.
• At least 1 year of customer service experience preferred.
• Ability to analyze technician and client locations to optimize service routes.
• Strong multitasking and organizational skills.
• Capable of managing high call volumes across departments.
• Effective written and verbal communication skills.

Responsibilities

• Respond to all customer inquiries (phone/email) in a timely, courteous, and knowledgeable manner.
• Take ownership of customer issues and utilize resources to resolve them promptly.
• Maintain thorough knowledge of internal systems related to lab sample collection and processing.
• Enter new account inquiries into the LIS platforms (LabDaq, LabNexus, Phlebio, Sugar, Clinic, and NPI).
• Maintain critical call lists, standing orders, and discharge orders.
• Assist with monthly facility reports.
• Intake and process STAT calls.
• Collaborate with departments such as Laboratory, Imaging, Sales, and Corporate as needed.
• Support daily administrative tasks and internal reporting projects.

Skills

Multitasking

Organizational skills

Written and verbal communication

Customer service experience

Education

High school diploma

Tools

LabDaq

LabNexus

Phlebio

Sugar

Clinic

NPI

Job description

Principle Health Systems seeks a Medical Dispatcher to join the Client Services team in Houston, TX. This full-time role supports both client services and lab dispatch operations, ensuring timely responses, accurate order handling, and cross-department coordination.

The ideal candidate will have strong communication skills, the ability to manage multiple priorities in a fast-paced environment, and prior lab dispatch or customer service experience.