Medical Device Field Service Engineer - Remote & On-Site

Jobtailor

Tampa (FL)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Jobtailor is seeking an experienced Field Service Technician to provide remote and on-site support for BD automated dispensing systems across the Tampa region. You will respond to and resolve work orders, diagnose hardware/software issues, and own cases from start to finish.

The role requires strong English communication, Windows OS and networking proficiency, and a willingness to travel within the territory, including potential overnight trips. Prior MDR-compliant service experience is a plus.

Qualifications

Associate degree in STEM required.
1–3 years of combined hardware, software, and IT support experience.
Experience as a Field Service or Technical Support specialist.
Professional written and verbal communication in English.
Proficiency with Windows OS, networking, and diagnostic instruments.
Experience with remote and on-site technical support.
Experience with work-order evaluation, prioritization, and resolution.
Experience diagnosing and repairing hardware/software components.
Experience with preventive maintenance, installations, repairs, and calibrations.
Familiarity with inventory management and company policy adherence.
Familiarity with service documentation, expenses, and time tracking.
Familiarity with MDR compliance and service procedures.
Ability and willingness to accommodate changing schedules and 24×7 on-call service.
Eligibility for access to Local, State, and/or Federal facilities, including background investigations and required identification credentials or security badges.
Willingness to travel as required.
Based in or within a 30-mile radius of Tampa, FL, or willing to relocate to the area.
Medical or electromechanical device repair experience required.
CompTIA A+ Certification or equivalent.
Experience supporting automated dispensing systems remotely and on site.
Previous experience with 24×7 on-call service.
Ability to operate powered and manual hand tools.
Ability to lift 85 lbs. frequently and 115 lbs. occasionally.

Responsibilities

Provide remote and on-site technical support for BD automated dispensing systems across the assigned region, including DHA and DoD facilities.
Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
Diagnose and repair proprietary hardware and software components with full case ownership.
Troubleshoot complex issues and escalate to Senior or Lead FSEs as needed.
Execute preventive maintenance programs.
Perform installations, in-servicing, repairs, calibrations, and general technical support.
Maintain accurate spare-parts inventory.
Maintain company-issued vehicle, tools, and equipment.
Build positive customer relationships through professional communication and timely support.
Document service activities, expenses, and time logs using approved tools.
Partner with Sales and Implementation teams on deployments and customer experience.
Follow complaint-handling and Medical Device Reporting procedures.
Ensure service documentation meets regulatory and corporate requirements.
Uphold safety policies, quality expectations, and operational standards.
Participate in ongoing product-line training and approved development programs.
Stay informed about emerging technologies, best practices, and system updates.
Work independently and collaboratively to meet service goals.
Support leadership with escalations, advanced troubleshooting, and case resolution.
Contribute to preventive service culture through shared insights and proactive support.
Travel daily to customer locations within the assigned territory, with overnight travel as needed.