Medical Device Field Service Engineer II

Solutech; United States; On-site; USD 89,000 - 105,000; Full time

Job summary

Solutech in Milwaukee, US is seeking a Field Service Engineer to perform on-site and in-house service, repair and installation of company-serviced products. You will diagnose issues, service equipment, and maintain records to ensure uptime for critical medical devices.

Travel domestically and internationally as needed, maintain safety standards, and provide excellent customer support. The role requires strong electronics expertise and the ability to lift up to 75 pounds and work non-standard

Qualifications

• Expert professional experience with electronic and electro-mechanical engineering and testing equipment used for verification, checkout and calibration of electronic equipment.
• Knowledge and professional technical experience with micro-computers/PC based systems.
• Client focused attitude; strong interpersonal communication; fluent in English for written and spoken communication.
• Sound computer usage and debugging skills; ability to identify and repair routine software and network problems.
• Proficient at diagnosing and solving moderately complex mechanical problems; familiar with imaging system defects.
• Must complete training plan as developed during onboarding or annual evaluation.

Responsibilities

• Perform on-site or in-house service, repair and/or installation of company-serviced products.
• Provide technical support to customers on operational or maintenance aspects of system equipment.
• Serve as customer contact on technical and service-related problems.
• Diagnose mechanical, hardware, software, and system failures and determine cost-effective repair solutions.
• Maintain spare parts for assigned customers and replenish as needed.

Skills

electro-mechanical engineering

testing equipment

micro-computers/PCs

customer focus

interpersonal communication

English fluency

debugging skills

network problems

Tools

Salesforce

ERP software

Job description

Solutech in Milwaukee, US is seeking a Field Service Engineer to perform on-site and in-house service, repair and installation of company-serviced products. You will diagnose issues, service equipment, and maintain records to ensure uptime for critical medical devices.

Travel domestically and internationally as needed, maintain safety standards, and provide excellent customer support. The role requires strong electronics expertise and the ability to lift up to 75 pounds and work non-standard