Field Service Engineer II - Medical Devices (DC)

Rs&A Llc; Washington (District of Columbia); On-site; USD 110,000 - 120,000; Full time

Job summary

Solutech in Washington, D.C. is seeking a Full Time Field Service Engineer to repair and install medical devices, provide on-site technical support, and improve mean time to repair. The role requires strong electronics, PC-based systems experience and customer-focused communication.

Responsibilities include diagnosing issues, coordinating parts, and documenting service activities while traveling as needed. Salary ranges from $110,000 to $120,000 annually with growth opportunities.

Qualifications

• Expert professional experience with electronic and electro-mechanical engineering.
• Knowledge and professional technical experience with micro-computers/PC based systems.
• Client focused attitude; strong written and spoken English as required.
• Articulate and skilled in interpersonal communication; fluency in local language and English.
• Sound computer usage and debugging skills.
• Ability to identify and repair routine software and network problems.
• Proficient at diagnosing and solving moderately complex mechanical problems.
• Identify and resolve simple imaging system defects.
• Complete training plan as developed during onboarding or annual evaluation.
• Familiar with E-mail, Word, Excel, and PowerPoint in business contexts.

Responsibilities

• Perform on-site or in-house service, repair and installation of company-serviced products.
• Provide technical support to customers on operation or maintenance of systems.
• Serve as primary customer contact for technical and service issues.
• Diagnose hardware, software, and system failures and apply appropriate fixes.
• Determine cost-effective repairs to minimize downtime for customers.
• Prepare reports analyzing product failures and service trends.
• Provide remote assistance and phone support to customers and field engineers.
• Manage spare parts for assigned customers and replenish kits as needed.
• Document service visits with detailed records in company systems.
• Maintain up-to-date technical documentation and safety guidelines.

Skills

Electrical engineering

PC systems

Client focus

Interpersonal skills

Troubleshooting

Mechanical diagnostics

Imaging system defects

Onboarding training

MS Office

Tools

Salesforce

ERP software

MS Office

Job description

Solutech in Washington, D.C. is seeking a Full Time Field Service Engineer to repair and install medical devices, provide on-site technical support, and improve mean time to repair. The role requires strong electronics, PC-based systems experience and customer-focused communication.

Responsibilities include diagnosing issues, coordinating parts, and documenting service activities while traveling as needed. Salary ranges from $110,000 to $120,000 annually with growth opportunities.