Field Service Engineer II - On-Site Repairs & Installations

Rs&A Llc; Hartford (CT); On-site; USD 110,000 - 120,000; Full time

Job summary

Solutech in Hartford, CT is hiring a full-time Technical Field Service Engineer to perform on-site service, repair, and installation of medical device equipment, ensuring safety, accuracy, and customer satisfaction. You will diagnose faults, manage parts, and document service actions, supporting contracted customers with top-tier field support.

The role requires advanced electronic and electro-mechanical engineering experience, proficiency with PC-based systems, and fluent English communication.

Qualifications

• Expert professional experience with electronic and electro-mechanical engineering
• Knowledge and professional technical experience with micro-computers/PC based systems
• Client focused attitude
• Articulate and skilled in interpersonal communication; fluency in the local language and in English, both written and spoken
• Sound computer usage and debugging skills
• Ability to identify and repair routine software and network problems
• Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks
• Identify and resolve simple imaging system defects
• Candidate must complete training plan as developed during onboarding or the annual evaluation process
• Familiar with business tools including E-mail, Microsoft Word, Excel, and PowerPoint
• Experience with Salesforce or equivalent ERP product and productivity software

Responsibilities

• Perform on-site or in-house service, repair and/or installation of company-serviced products
• Provide technical support to customers on operational or maintenance aspects of system equipment
• Serve as customer contact on technical and service-related problems
• Diagnose mechanical, hardware, software, and systems failures, using est. procedures
• Determine most cost-effective repair/resolution to minimize customer downtime
• Prepare reports for analysis of product failure trends and service ability issues
• Provide phone support/remote assistance to customers and to Field Service Engineers as required to achieve resolution of service needs in a timely manner
• Oversee and maintain spare parts for assigned customers including replenishing spare parts kits for contract customers to ensure operation of equipment
• Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure updated customer maintenance information is available
• Maintain up-to-date technical documentation regarding all operating characteristics, design factors, and technical performance of assigned products
• Maintain a high degree of professional knowledge and safety consciousness according to guidelines to perform activities under the safest working conditions
• Report by means of Salesforce, e-mail, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available

Skills

Electronic engineering

Electro-mechanical engineering

Interpersonal communication

English fluency

Tools

Salesforce

Job description

Solutech in Hartford, CT is hiring a full-time Technical Field Service Engineer to perform on-site service, repair, and installation of medical device equipment, ensuring safety, accuracy, and customer satisfaction. You will diagnose faults, manage parts, and document service actions, supporting contracted customers with top-tier field support.

The role requires advanced electronic and electro-mechanical engineering experience, proficiency with PC-based systems, and fluent English communication.