Medical Device Customer Success & Order Specialist

Elos Medtech AB; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Elos Medtech AB in Memphis seeks a Customer Relationship Specialist to manage customer relationships throughout the order lifecycle, ensuring exceptional service through proactive communication and accurate order handling.

The role requires 3–5 years in customer service or commercial operations, with experience in ERP/CRM and regulated environments. Collaboration with multiple internal teams is essential to deliver timely solutions and maintain quality standards.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 3–5 years in customer service, account coordination, or commercial operations.
• Experience supporting customers in a regulated manufacturing environment preferred.
• Exposure to ERP/CRM systems and cross-functional coordination.

Responsibilities

• Serve as primary contact for assigned accounts handling inquiries on orders, shipments, pricing, and account data.
• Process purchase orders in ERP/CRM ensuring accuracy and SLAs.
• Inform customers of production schedules, shipping updates, and any delays.
• Build strong relationships through responsive, solution-oriented support.
• Collaborate with Manufacturing, Supply Chain, Quality, Engineering, Finance and Sales to resolve issues.

Skills

Customer relationship management

Account management

Communication

Problem solving

Attention to detail

Time management

Cross-functional collaboration

Continuous improvement

Education

Bachelor's degree in Business Administration

Tools

SAP

Oracle

NetSuite

Microsoft Dynamics

Job description

Elos Medtech AB in Memphis seeks a Customer Relationship Specialist to manage customer relationships throughout the order lifecycle, ensuring exceptional service through proactive communication and accurate order handling.

The role requires 3–5 years in customer service or commercial operations, with experience in ERP/CRM and regulated environments. Collaboration with multiple internal teams is essential to deliver timely solutions and maintain quality standards.