Operations & Customer Support Specialist - Medical Devices

Inspire Medical Systems I; Minneapolis (MN); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health insurance

401k matching

Tuition reimbursement

Flexible time off

Employee Stock Purchase Program

Employee Assistance program

Job summary

Inspire Medical Systems is seeking an Operations/Customer Service Specialist to manage order fulfillment and customer support for hospitals, clinics, and sales partners. You will process orders through email, EDI, and AI-driven automation while ensuring policy and regulatory compliance.

Collaboration with Supply Chain, Finance, Quality, Regulatory, IT, Marketing, and Sales is essential to resolve issues and drive excellence.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of prior work experience in customer service or customer support roles.
• Preferred experience in the medical device industry.
• Prior knowledge of Inspire products and therapies.
• Excellent customer service skills and motivation to understand customers' needs and deliver efficient solutions.
• Ability to work well under pressure with a positive and professional demeanor.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Strong communication skills; clear and effective written and verbal communication.
• Strong attention to detail.

Responsibilities

• Process, review, and fulfill customer purchase orders received through multiple channels.
• Monitor and manage exceptions from automated order-entry solutions.
• Interpret and clarify customer orders, shipping instructions, and account requirements.
• Serve as primary contact for hospitals, clinics, distributors, and internal partners regarding order status and issues.
• Use Dynamics 365 Business Central and related systems to process orders and maintain records.
• Coordinate product replacement, warranty, and backup inventory requests.
• Support sales reps with serial number management and inventory transfers.
• Investigate shipping discrepancies with 3PLs and internal partners.
• Collaborate with Supply Chain, Finance, Quality, Regulatory, IT, Marketing, and Sales to resolve issues.
• Lead or assist department projects and process improvements.
• Maintain compliance with quality system requirements and policies.

Skills

Customer service

Strong communication

Attention to detail

Problem solving

Work under pressure

Cross-functional collaboration

Education

High School Diploma or equivalent

Tools

Dynamics 365 Business Central

Microsoft Office

Job description

Inspire Medical Systems is seeking an Operations/Customer Service Specialist to manage order fulfillment and customer support for hospitals, clinics, and sales partners. You will process orders through email, EDI, and AI-driven automation while ensuring policy and regulatory compliance.

Collaboration with Supply Chain, Finance, Quality, Regulatory, IT, Marketing, and Sales is essential to resolve issues and drive excellence.