Medical Customer Service Representative

Provisional Recruiting + Staffing; Spokane (WA); On-site; USD 26,000 - 29,000; Full time

Job summary

Provisional Recruiting + Staffing is seeking a temporary Medical Customer Service Representative in Spokane, WA. You will provide high-quality patient-focused service, schedule appointments, verify patient information, and liaise with clinical and administrative teams to ensure smooth operations.

Responsibilities include answering calls and messages, confirming/rescheduling appointments, and supporting ongoing communication across departments.

Qualifications

• Previous customer service experience, preferably in medical or healthcare setting.
• Strong communication skills.
• Scheduling experience.

Responsibilities

• Answer incoming calls, emails and messages from patients and healthcare providers.
• Schedule, confirm and reschedule appointments.
• Verify patient information.
• Collaborate with clinical and administrative staff.
• Other duties as assigned.

Skills

Customer service

Scheduling

Communication

Education

Healthcare setting experience

Tools

EMR experience

Job description

We are seeking a temporary Medical Customer Service Representative to assist a busy specialty clinic. This role is responsible for delivering high quality customer service, scheduling appointments and ensuring accurate communication with various departments.

Wage: $19 - $21/hour Schedule: M-F (8am-5pm)

Duties Include:

• Answer incoming calls, emails and messages from patients and healthcare providers
• Schedule, confirm and reschedule appointments
• Verify patient information
• Collaborate with clinical and administrative staff
• Other duties as assigned

Qualifications:

• Previous customer service experience, preferably in medical or healthcare setting
• Previous EMR experience
• Strong communication skills
• Scheduling experience