Medical Customer Service Rep

Healthcare Support Staffing; Longwood (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare recruiting firm is seeking a medical customer service representative in Longwood, Florida. In this role, you will take patient calls regarding new products, verify insurance, and coordinate with sales reps. The ideal candidate has at least two years of relevant experience, strong attention to detail, and proficiency in Microsoft Office applications. Join us for a rewarding career in a fast-paced environment where your skills can make a difference.

Qualifications

• Two years of medical customer service representative experience.
• Understanding of Medicare and commercial insurance.
• Ability to verify insurance and adapt to changing environments.
• Demonstrated ability to accurately perform data entry.

Responsibilities

• Take patient calls for additional or new products.
• Answer questions and order supplies for patients.
• Verify that patients can receive supplies through doctors' offices.

Skills

Medical customer service experience

Insurance verification

Proficient in Microsoft Office

Strong attention to detail

Multi-tasking

Communication skills

Organizational skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

EMR software

Job description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

• This person will take patient calls when they need additional or new products. They will answer questions, order supplies and call the doctors office to verify that the patient can have these supplies. If there are any issues/questions they will follow up and work with the provider, insurance and patient to resolve. They work hand in hand with the sales reps one the sale has been made. If someone has ever upsold during their career as a CSR that is a plus.

Qualifications

• 2 years of Medical customer service rep experience

• Understanding of Medicare and Commercial insurance

• Able to verify insurance

• Ability to adapt to a constantly changing environment

• Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy

• Must have EMR skillset

• Strong attention to detail, multi-tasking, communication, and organizational skills are essential

• Demonstrated ability to accurately perform data entry and pay close attention to detail

Additional Information

Hours for this Position:

Minimum Education/Licensures/Qualifications:

• 2 years of Medical customer service rep experience

• Understanding of Medicare and Commercial insurance

• Able to verify insurance

• Ability to adapt to a constantly changing environment

• Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy

• Must have EMR skillset

• Strong attention to detail, multi-tasking, communication, and organizational skills are essential

• Demonstrated ability to accurately perform data entry and pay close attention to detail