Medical Customer Service & Collections Assistant

CentraCare Health; Saint Cloud (MN); Hybrid; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off (PTO)

Retirement plan

Employee discounts

Tuition reimbursement

College grant programs

Job summary

CentraCare Health is seeking a Medical Customer Service and Collections Assistant to act as the first point of contact for patient billing inquiries and to help patients understand billing statements for timely balance resolutions.

You will coordinate with the business office and payors, prioritize tasks, and apply strong written and verbal communication to resolve accounts in a fast-paced setting.

Qualifications

• Strong written and verbal communication skills.
• Excellent communication, listening and negotiating skills and customer relations principles.
• Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy.
• Bi-lingual Spanish or Somali a plus.

Responsibilities

• Serve as primary contact for all patient billing inquiries.
• Assist patients in understanding billing statements to ensure swift resolution of outstanding balances.
• Liaise between patient, business office and payors for all billing matters related to account resolution.
• Support conflict resolution and high-quality customer service in a fast-paced environment.

Skills

Communication

Written and Verbal Skills

Interpersonal Skills

Negotiation

Bilingual Spanish or Somali

Tools

Microsoft Office

Job description

Find your purpose as a Medical Customer Service and Collections Assistant with CentraCare. The Medical Customer Service Assistant serves as a primary contact for all patient billing inquiries. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. Serves as a liaison between the patient, business office and/or payors for all billing matters related to account resolution. This is a fast-paced position, individuals with conflict resolution skills and strong customer service skills tend to thrive in this role.

Schedule:

• Full-time 80 hours every 2 weeks
• Mon-Fri 8:30a-5:00p
• Potential Work from Home options available after successful in-office training of approximately 6 months

Pay and Benefits:

• Starting pay is $19.15 per hour; exact wage determined by years of related experience.
  • Pay range: $19.15-$29.28 per hour
• Full time benefits: medical, dental, PTO, retirement, employee discounts and more!
• Tuition reimbursement and college grant programs available

Qualifications:

• Experience with use of Microsoft Office applications and related healthcare systems and software preferred.
• Experience in a medicalbilling environment working with third party payer, billing, and terminology preferred.
• Strong written and verbal skills.
• Excellent communication, listening and negotiating skills and customer relations principles.
• Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy.
• Strong interpersonal human relations skills.
• Bi-lingual Spanish or Somali a plus.

CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employers.