Financial Patient Accounts Assistant

CentraCare Health; Saint Cloud (MN); Hybrid; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

PTO

Retirement

Employee discounts

Tuition reimbursement

College grant programs

Job summary

CentraCare Health is seeking a Financial Patient Account Assistant to support guarantors with billing issues, determine payment options, and follow up on accounts to resolution. The role involves handling bankruptcy, adjustments, and communications with government agencies, attorneys, and third parties.

Financial assistance guidance is provided when applicable. The position offers full-time hours, a hybrid work option after six months of in-office training, and a competitive starting wage with

Qualifications

• Knowledge of billing and collection principles and healthcare regulations preferred.
• Two years healthcare or collection experience preferred.
• Excellent communication, listening and negotiating skills.

Responsibilities

• Assist guarantors in resolving all billing issues.
• Determine acceptable payment options and follow up on accounts until conclusion.
• Handle bankruptcy and other adjustments and communicate with agencies and attorneys.
• Guide guarantors on applying for financial assistance when applicable.
• Contribute to favorable patient account handling to minimize bad debts.

Skills

Communication skills

Negotiation

Customer relations

Microsoft Office

Education

Associate degree in business or healthcare related program

2 years healthcare or collections experience

Tools

Microsoft Office

Job description

Find your purpose as a Financial Patient Account Assistant with CentraCare. The Financial Patient Account Assistant is responsible for assisting guarantors in resolving all billing issues relative to their past or future account. Determining acceptable payment options and continuing to follow-up on accounts until conclusion in accordance with established policies, procedures and Corporate Compliance guidelines. Will handle bankruptcy and other adjustments along with communications to government agencies, attorney offices and/or third-party agencies. Any financial assistance that may apply to the account is reviewed with the guarantor and they are guided on how to apply. The guarantor's perception of CentraCare Health in most cases can be enhanced by the proper handling of their account by the Patient Account Assistant. The Patient Account Assistant should strive to handle accounts in ways that best affect collections and minimize bad debts.

Schedule:

• Full-time 80 hours every 2 weeks
• Mon-Fri 8:30a-5:00p
• Hybrid options after successful in-office training of a min of 6 months.

Pay and Benefits:

• Staring pay is $19.15 per hour; exact wage determined by years of related experience.
  • Pay range: $19.15-$29.28 per hour
• Full time benefits: medical, dental, PTO, retirement, employee discounts and more!
• Tuition reimbursement and college grant programs available

Qualifications:

• Associate degree in business or a healthcare related program preferred
• Two years relevant healthcare or collection experience preferred.
• Knowledge of billing and collection principles, including all applicable laws and regulations pertinent to healthcare collections is preferred.
• Experience with use of Microsoft Office applications and related healthcare systems and software preferred.
• Minimum of two years' experience in a hospital or clinic billing environment working with third party payer, billing, and terminology preferred.
• Excellent communication, listening and negotiating skills and customer relations principles.
• Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy.

CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.