Medical Concierge

Kaizen Lab Inc.; Dallas (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated customer service specialist with medical knowledge to join their team. This full-time position offers an exciting opportunity to be a vital part of the wellness staff, facilitating communication between residents, families, and healthcare providers. You will coordinate clinic operations, assist with resident care, and ensure accurate documentation. With a commitment to diversity and inclusion, this organization fosters a supportive environment where you can grow and thrive in your career. If you are passionate about making a difference in the senior living industry, this role is perfect for you.

Qualifications

• Experience in customer service and medical knowledge is essential.
• Ability to manage resident schedules and maintain electronic files.

Responsibilities

• Coordinate primary care clinic day and maintain efficient workflow.
• Work with residents to establish self-management goals and schedule appointments.
• Set up and maintain electronic files for residents, ensuring accuracy.

Skills

Customer Service

Medical Knowledge

Communication

Organizational Skills

Education

CPR and First Aid Certification

Job description

Looking for a highly motivated customer service specialist with previous medical knowledge!

Full Time Position – Monday-Friday 8:30 am- 5:30 pm HIRING IMMEDIATELY!

Pay Starting at $19/hr

Know you belong.

Being diverse and inclusive isn’t new to us. These values have been at the heart of our culture for 35 years. We are better because our Associates have unique backgrounds and experiences. We hire the best, empower them to grow, and celebrate all.

Why Juniper?

Whether you’re a seasoned leader who is excited to share your expertise or are looking to grow into your first leadership position, Juniper is a wonderful place to connect your passion with purpose.

If you’re excited about challenging the status quo of the senior living industry and contributing to an organization that is built on a culture of innovation, Juniper offers rich opportunity for a fulfilling career.

Our team approach, mentorships, and hands-on support from home office leadership provide a foundation for you to succeed and grow in meaningful ways.

Role: Crucial component to the Juniper Village Wellness Staff. The Medical Concierge helps streamline the process and communication flow for primary care providers, ancillary services, therapies, community team, resident and family.

Responsibilities:

1. Primary Care Clinic Day Coordination: Reviews resident schedule and develops list of residents to be seen each day maintaining an efficient workflow of clinic; takes vitals including weight, blood pressure, pulse, temperature, and documents; provides new paperwork/orders to practitioner and assists as needed.
2. Health Quarterbacking/Coaching: Works 1:1 with residents and/or families to establish self-management goals; schedules appointments and conducts follow-up visits as needed; reminds residents of appointments prior to appointments and coordinates transportation; works with Wellness Team to communicate any resident follow-up needs.
3. Administration: Sets up new residents and maintains existing residents’ electronic files – ensuring all related/required reports, releases, and labs are filed prior to appointments; audits charts monthly to ensure accuracy; reviews and updates insurance information as needed; reviews insurance payment options with residents, families, and providers.

Requirements:

1. Successful completion of a CPR and First Aid course (or ability to complete within 30 days of hire).
2. Previous medication administration (Required).
3. Previous Assisted Living and medical assistant experience (Preferred).
4. Knowledge of healthcare field, medical terminology, physiology and psychology of older adults.

Equal Opportunity Employer

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