Front Office Coordinator - Concierge Practice

MyCare Medical Group; Florida; Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, vision, and life insur

HSA and FSA options

PTO accrual and paid holidays

Employee Assistance Program

Health advocacy, travel assistance, & 

Descripción de la vacante

MyCare Medical Concierge is seeking a front desk coordinator in Jupiter, FL. You’ll greet members, manage scheduling, membership, billing, and referrals with warmth and discretion.

Responsibilities include maintaining the physician schedule, handling insurance verification, processing payments, and ensuring patient privacy per HIPAA. Occasional coverage at Palm Beach Gardens may be required.

Formación

• High school diploma or equivalent.
• 1+ year front desk experience in a medical office.
• 1+ year of Microsoft Office experience; accurate typing and data entry.
• Working knowledge of medical terminology and insurance verification.
• Comfort handling payments and balancing a daily register.
• Ability to work collaboratively with providers, clinical staff, and the Membership Services team.
• Strong interpersonal skills, including respectful communication and teamwork.

Responsabilidades

• Greet members and visitors in person and by phone, warmly and professionally.
• Keep the front desk covered at all times during office hours.
• Keep the physician’s schedule running on time and inform patients of delays.
• Identify when a patient is unwell or distressed and alert staff promptly.
• Protect patient privacy and confidentiality (HIPAA).
• Schedule office visits, same-day appointments, follow-ups, and studies; confirm next-day visits.
• Follow up on missed appointments and help patients reschedule.
• Coordinate referrals and ensure records reach the specialist before the visit.
• Document calls and follow-up details in the EHR.
• Ensure patients leave with visit receipts, lab requisitions, and instructions.

Conocimientos

Front desk experience

Microsoft Office proficiency

Accurate typing & data entry

Medical terminology knowledge

Insurance verification

Strong interpersonal skills

Team collaboration

Educación

High school diploma or equivalent

Herramientas

eCW (EHR)

Descripción del empleo

About us

MyCare Medical Concierge is a concierge medical practice. Our patients get unhurried visits, same-day access, and a care team that knows them by name. The front office sets the tone for that experience.

About the role

You’ll be the first person our members see and hear. You’ll run the front desk from greeting through checkout, including scheduling, membership, billing, and referrals, with the warmth and discretion our patients expect.

What you’ll do

Patient experience

• Greet members and visitors in person and by phone, warmly and professionally
• Keep the front desk covered at all times during office hours
• Keep the physician’s schedule running on time and let patients know about any delays
• Notice when a patient seems unwell or distressed and alert clinical staff right away
• Protect patient privacy and confidentiality at all times (HIPAA)

Scheduling and coordination

• Schedule office visits, same-day appointments, follow-ups, and studies; confirm next-day appointments
• Follow up on missed appointments and help patients reschedule needed care
• Coordinate specialist referrals and make sure records reach the specialist before the visit
• Document calls and follow-up details, such as pending lab results, in the EHR
• Make sure every patient leaves with what they need: visit receipt, lab requisitions, prescriptions not sent electronically, and instructions

Membership, insurance, and billing

• Support prospective and new members by explaining membership benefits, collecting intake forms, updating patient records, and coordinating onboarding with the Membership Services team.
• Verify insurance at least one day before scheduled visits
• Collect and post payments, balance the daily register, and submit to billing
• Keep front desk forms and supplies stocked

What we’re looking for

Required

• High school diploma or equivalent
• 1+ year of front desk experience in a medical office
• 1+ year of Microsoft Office experience; accurate typing and data entry
• Working knowledge of medical terminology and insurance verification
• Comfort handling payments and balancing a daily register
• Ability to work collaboratively with providers, clinical staff, and the Membership Services team
• Strong interpersonal skills, including respectful communication, supporting coworkers, and addressing concerns constructively.

Preferred

• Experience in concierge medicine, luxury hospitality, or VIP client service
• Experience with eCW.

You’ll thrive here if you stay calm and polished when the phones are busy, remember the details that make patients feel known, and treat discretion as second nature.

Pay and benefits

• Health, dental, vision, and life insurance
• HSA and FSA options
• PTO accrual and paid holidays
• Employee Assistance Program
• Health advocacy, travel assistance, and My Secure Advantage financial wellness

Location:

Primary location: Jupiter, FL 33458. Occasional coverage at our Palm Beach Gardens office may be required. Candidates must be able to reliably commute to both locations.

This role involves sitting or standing for extended periods and frequent phone and computer use. Reasonable accommodations are available.

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