Weekend Concierge / Resident Representative 7am to 10pm

Paramount Care Centers; Lakewood Township (NJ); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Holiday pay

Paid time off

Weekly appreciation event

Monthly gift giveaways

Job summary

Leisure Chateau is seeking a Healthcare Concierge / Resident Representative to enhance patient experience and handle non-clinical administrative tasks during evenings and nights. You will serve as the first point of contact for patients, families, and visitors, coordinating services and addressing urgent matters.

The role requires excellent customer service, empathetic communication, and strong judgment in a healthcare setting. Shift coverage includes evenings, nights, weekends, and holidays.

Qualifications

• Proven ability to provide exceptional customer service.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and exercise sound judgment, particularly during off-hours.
• Proficiency in basic computer applications and EHR systems.
• Demonstrated professionalism, empathy, and patient confidentiality.
• Flexibility to work non-traditional hours, including evenings, nights, weekends, and holidays.

Responsibilities

• Act as a warm and welcoming point of contact for patients, families, and visitors, providing information, directions, and assistance with a positive and empathetic demeanor.
• Anticipate and address patient needs proactively, striving to exceed expectations and create a comfortable and supportive environment.
• Assist patients with non-clinical requests, such as appointment scheduling and coordination of services.
• Serve as a liaison between patients and clinical staff, facilitating communication and addressing concerns promptly.
• Manage patient feedback and elevate issues to ensure prompt resolution and continuous improvement.
• Maintain knowledge of hospital services, policies, and procedures to accurately respond to inquiries.
• Assist with patient registration, discharge processes, and other administrative tasks as needed.
• Coordinate with various departments to ensure patient comfort and satisfaction.
• Serve as on-site administrative representative during evenings, nights, weekends, and holidays.
• Respond to urgent administrative inquiries and issues with independent judgment.
• Act as a point of contact for stakeholders during off-hours and relay critical information.
• Ensure smooth facility operation by addressing non-clinical emergencies and coordinating responses.
• Document significant events and actions taken during off-hours clearly.
• Collaborate with security, facilities, and clinical staff to address urgent needs.

Skills

Customer service

Communication

Problem solving

Independent work

EHR familiarity

Professionalism

Flexible hours

Tools

EHR systems

Job description

Concierge / Resident Representative 4pm to 10pm

RATE: $18 to $20 Per Hour

Hours: 7am to 10pm

BENEFITS:

• Medical, Dental & Vision Insurance

• 401K

• Holiday Pay

• Paid Time Off

• Weekly Employee Appreciation Event- “Thankful Thursday”

• Monthly Gift Giveaways!!

About us:

Leisure Chateau is committed to providing compassionate, high-quality care in a supportive, team-focused environment. We believe great care starts with great people, which is why we invest in our employees through accessible leadership, recognition programs, and the resources they need to succeed.

If you're looking for a workplace where you'll be valued, supported, and able to make a meaningful difference every day, we'd love to have you on our team.

Position Summary:

The Healthcare Concierge / Resident Representative plays a pivotal role in enhancing the patient experience and ensuring seamless administrative support, particularly during non‑business hours. This multifaceted position serves as the first point of contact, providing personalized assistance and information to patients, families, and visitors. Additionally, during off‑hours, this role acts as a representative of the administration, addressing urgent matters, facilitating communication, and ensuring the smooth operation of the facility. The ideal candidate will possess exceptional customer service skills, strong problem‑solving abilities, and the capacity to exercise sound judgment in diverse situations.

Responsibilities:

Customer Service & Patient Experience:

• Act as a warm and welcoming point of contact for patients, families, and visitors, providing information, directions, and assistance with a positive and empathetic demeanor.

• Anticipate and address patient needs proactively, striving to exceed expectations and create a comfortable and supportive environment.

• Assist patients with non‑clinical requests, such as appointment scheduling, wayfinding, amenity information, and coordination of services.

• Serve as a liaison between patients and clinical staff, facilitating communication and addressing concerns in a timely and professional manner.

• Manage patient feedback and elevate issues appropriately to ensure prompt resolution and continuous improvement.

• Maintain a thorough knowledge of hospital services, policies, and procedures to accurately respond to inquiries.

• Assist with patient registration, discharge processes, and other administrative tasks as needed.

• Coordinate with various departments (e.g., guest services, environmental services) to ensure patient comfort and satisfaction.

Resident Representative

• Serve as the on‑site administrative representative during evenings, nights, weekends, and holidays.

• Respond to urgent administrative inquiries and issues, exercising independent judgment and problem‑solving skills.

• Act as a point of contact for internal and external stakeholders during off‑hours, facilitating communication and relaying critical information.

• Ensure the smooth operation of the facility by addressing non‑clinical emergencies and coordinating appropriate responses.

• Document all significant events, communications, and actions taken during off‑hours in a clear and concise manner.

• Collaborate with security, facilities, and clinical staff to address any urgent needs or concerns.

• May be responsible for specific administrative tasks as assigned by leadership to ensure continuity of operations.

Qualifications:

• Proven ability to provide exceptional customer service and build rapport with diverse individuals.

• Excellent communication, interpersonal, and active listening skills.

• Strong problem‑solving and decision‑making abilities, with the capacity to remain calm and effective in stressful situations.

• Ability to work independently and exercise sound judgment, particularly during off‑hours with limited supervision.

• Proficiency in basic computer applications and electronic health record (EHR) systems [if applicable].

• Demonstrated professionalism, empathy, and a commitment to patient confidentiality.

• Flexibility to work non‑traditional hours, including evenings, nights, weekends, and holidays, as required.

Preferred Qualifications:

• Experience in a concierge role or similar patient‑facing position within a hospital or healthcare system.

• Knowledge of medical terminology and healthcare workflows.