Medical Call Center Dispatcher

West-Florida-Medical-Center-Clinic-P; Pensacola (FL); On-site; USD 32,000 - 36,000; Full time

Job summary

West Florida Medical Center Clinic in Pensacola is seeking a Switchboard Operator I to route incoming and outgoing calls, contact providers, and process consult and after-hours patient calls. You will coordinate emergency communications and support safety procedures in a fast-paced environment.

Responsibilities include monitoring paging systems, maintaining message logs, and updating on-call schedules while delivering professional, courteous service to staff and callers.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication and courteous customer service.
• Ability to learn new applications and adapt to changing procedures.
• Strong attention to detail and dependable work ethic.
• Effective listening and the ability to manage multiple tasks.

Responsibilities

• Handle inbound/outbound telephone communications and route calls to providers and departments.
• Document and process consult calls and after-hours patient calls according to schedules.
• Coordinate emergency and priority communications and notify on-call staff.
• Use paging systems to contact providers and designated personnel per procedures.
• Maintain accurate message logs and update on-call schedules as needed.

Skills

Customer service

Verbal and written communication

Professionalism

Attention to detail

Ability to learn applications

Multitasking

Calm under pressure

Education

High school diploma or GED

Job description

West Florida Medical Center Clinic in Pensacola is seeking a Switchboard Operator I to route incoming and outgoing calls, contact providers, and process consult and after-hours patient calls. You will coordinate emergency communications and support safety procedures in a fast-paced environment.

Responsibilities include monitoring paging systems, maintaining message logs, and updating on-call schedules while delivering professional, courteous service to staff and callers.