24/7 Medical Switchboard & Emergency Dispatcher

Iaw, Inc.; Philadelphia (Philadelphia County); On-site; USD 30,000 - 45,000; Full time

Job summary

Iaw, Inc. is seeking a Telephone/Switchboard Operator to provide critical telecommunications and emergency support for a VA Medical Center. The role includes answering calls, operating switchboard systems, and maintaining call logs.

Qualifications include a high school diploma or associated degree and 1–2 years of call center experience. The position requires strong communication skills and knowledge of medical terminology.

Qualifications

• 1–2 years of call center or telephone operator experience.
• Ability to pass background check and security clearance.
• HIPAA and VA training required (provided).

Responsibilities

• Answer all incoming internal and external calls promptly.
• Operate computerized switchboard and paging systems.
• Respond to emergency calls, alarms, and 911 notifications.

Skills

Strong communication skills

Customer service skills

Medical terminology knowledge

Education

High school diploma or Associated Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Iaw, Inc. is seeking a Telephone/Switchboard Operator to provide critical telecommunications and emergency support for a VA Medical Center. The role includes answering calls, operating switchboard systems, and maintaining call logs.

Qualifications include a high school diploma or associated degree and 1–2 years of call center experience. The position requires strong communication skills and knowledge of medical terminology.