Medical Call Center Associate I

Wakemed; Raleigh (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

WakeMed Health & Hospitals operates a centralized Communications Center, handling internal and external calls via a computer integrated telephone system. The center prioritizes physician calls and supports transfers, conferences, and after-hours paging to on-call staff and physicians to promote coordinated patient care.

Staff assist with emergency response activations and environment-of-care events across WakeMed’s multi-site system, providing information to patients and the public about

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of customer service experience.
• 3 years call center/contact center experience preferred.
• 3 years medical terminology preferred.
• 3 years experience with multi-line telephones preferred.
• Visitor services experience preferred.

Responsibilities

• Process internal and external calls routed to the switchboard.
• Provide patient and general information about WakeMed services.
• Prioritize physician calls to ensure urgent communications.
• Assist with call transfers, conferences, and international dialing.
• Page on-call staff and physicians after hours; activate emergency response teams.

Skills

Customer service

Call center experience

Medical terminology

Education

High School Diploma or Equivalent

Tools

Multi-line telephones

Telephone system

Job description

WakeMed Health & Hospitals operates a centralized Communications Center, handling internal and external calls via a computer integrated telephone system. The center prioritizes physician calls and supports transfers, conferences, and after-hours paging to on-call staff and physicians to promote coordinated patient care.

Staff assist with emergency response activations and environment-of-care events across WakeMed’s multi-site system, providing information to patients and the public about