Telehealth Clinical Support Representative

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh, NC is seeking a Clinical Support Representative, MA to provide real-time telephonic support to patients, respond to medical questions, and deliver standardized clinical guidance under RN/APP/Physician direction.

The role emphasizes adherence to established workflows and protocols to ensure safe, efficient care. A Medical Assisting certificate and 3 years of MA clinical experience are required.

Qualifications

• Certificate Medical Assisting Required.
• 3 Years Clinical - Medical Assistant Required.

Responsibilities

• Provide real-time telephonic support to patients.
• Deliver standardized clinical guidance.
• Facilitate appropriate care navigation under supervision of RN/APP/Physician.

Skills

Telephonic support

Clinical guidance

Care navigation

Education

Certificate Medical Assisting

Job description

WakeMed Health & Hospitals in Raleigh, NC is seeking a Clinical Support Representative, MA to provide real-time telephonic support to patients, respond to medical questions, and deliver standardized clinical guidance under RN/APP/Physician direction.

The role emphasizes adherence to established workflows and protocols to ensure safe, efficient care. A Medical Assisting certificate and 3 years of MA clinical experience are required.